tools
Birdeye Insights AI
Birdeye Insights AI analyzes customer feedback across locations, prioritizes improvements, and tracks whether actions improve business health.
In inglese
Birdeye Insights AI combines reviews, surveys, listings, and other connected feedback sources into location-level scores, summaries, recommendations, and action tracking. Teams can compare regions and locations, identify sentiment and listing issues, and see which actions affect performance.
It is designed for multi-location and enterprise brands rather than individual users. Birdeye’s pricing page presents the platform as quote-based and lists no public tier prices; Insights AI is part of the broader Birdeye platform rather than a standalone consumer chatbot.
Features
- Combines reviews, surveys, listings, and connected customer feedback
- Calculates Birdeye, Sentiment, Reputation, and Listing Scores
- Benchmarks location performance against industry standards
- Generates plain-English summaries explaining changes and drivers
- Prioritizes recommendations by location, region, and theme
- Turns recommended actions into tickets with owners and deadlines
- Tracks score trends before and after completed actions
Use cases
- Compare customer experience across regions and locations
- Identify recurring sentiment themes in reviews and surveys
- Prioritize locations with the largest performance gaps
- Assign improvement actions to owners with deadlines
- Measure whether operational changes improve business scores
Pros
Cons
Latest updates
- Weekly Product Release Notes | September 25, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
- Collect pre-visit information automatically
Get the information you need before patients walk through the door.
- Take control of your survey timelines
Set a deadline for collecting responses, close a survey when needed, and let it automatically stop accepting responses.
- Weekly Product Release Notes | September 18, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
- Introducing Password Deprecation for User Management
Deprecated password creation during user setup; newly added users securely set their own passwords through an email invitation.
Get it
Security
- SOC 2 Type II — “SOC 2 Type II” source
- SOC 2 — “SOC 2 Type II” source
- ISO 27001 — “ISO/IEC 27001” source
- GDPR — “We meet the requirements of the EU General Data Protection Regulation, including data subject rights, lawful processing, and a Data Processing Agreement.” source
- HIPAA — “Our products support HIPAA compliance for healthcare brands, with required workforce training and a Business Associate Agreement (BAA) available.” source
- Not: Data kept in the EU — “Hosted on AWS in the United States” source
- Not trained on your data — “Your data is never used to train public models” source
Pricing
- Prices checked
- 2026-09-26