tools
Birdeye Reviews
Birdeye Reviews collects, analyzes, generates, responds to, and markets online reviews for businesses.
In inglese
Birdeye Reviews brings ratings and reviews from multiple sites into one workspace. Its AI agents can request reviews, draft or publish responses, tag review topics, select reviews for marketing, and track reputation by location.
Businesses, agencies, and multi-location teams use it to monitor customer feedback and improve review workflows. The pricing page does not list prices; it asks for business details to provide pricing, so costs are not confirmed here.
Features
- Collects ratings and reviews from multiple review sites in one place
- Automates review request campaigns with workflows, templates, and A/B testing
- Generates contextual review responses with optional human approval
- Tags incoming reviews by topics and characteristics
- Selects reviews and turns them into branded social and web posts
- Tracks ratings, review counts, and responses over time
- Provides RESTful APIs for integrations
Use cases
- Monitor reviews across locations from one workspace
- Automate review requests after customer interactions
- Draft and approve responses to positive and negative reviews
- Identify recurring topics in customer feedback
- Repurpose favorable reviews as branded marketing content
Pros
Cons
Latest updates
- Weekly Product Release Notes | September 25, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
- Collect pre-visit information automatically
Get the information you need before patients walk through the door.
- Take control of your survey timelines
Set a deadline for collecting responses, close a survey, and let it automatically stop accepting responses.
- Weekly Product Release Notes | September 18, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
- Introducing Password Deprecation for User Management
Newly added users set their own passwords through an email invitation.
Capabilities
- Social posts — “Designs an on-brand graphic and posts it to social and web” source
- Schedules posts — “Sets how often and how much to post, by location” source
- Reports — “One number for how every location is doing. Ratings, review counts, and responses, tracked over time.” source
- Brand voice — “Responds in your brand voice, inside your industry rules” source
- API — “The Birdeye APIs are built on HTTP and are RESTful APIs.” source
Get it
Security
- SOC 2 Type II — “SOC 2 Type II” source
- SOC 2 — “SOC 2 Type II” source
- ISO 27001 — “ISO/IEC 27001” source
- GDPR — “We meet the requirements of the EU General Data Protection Regulation, including data subject rights, lawful processing, and a Data Processing Agreement.” source
- HIPAA — “Our products support HIPAA compliance for healthcare brands, with required workforce training and a Business Associate Agreement (BAA) available.” source
- Not: Data kept in the EU — “Hosted on AWS in the United States” source
- Not trained on your data — “Customer data is never sold, shared, or used to train third-party or public foundation models.” source
Pricing
- Prices checked
- 2026-09-26