companies
Decagon
AI concierge platform that builds conversational agents for enterprise customer support across chat, voice, and email.
Decagon (Decagon AI, Inc.) builds an AI platform for enterprise customer experience, allowing companies to deploy conversational agents that handle support across chat, voice, email, and SMS through a unified intelligence layer. Its core technology centers on Agent Operating Procedures (AOPs), which let teams define agent workflows in natural language rather than complex configuration languages, plus tools for testing, observability, and analytics to validate and improve agent behavior over time. The company has since expanded into voice with "Decagon Voice" and added features like an AOP Copilot, Agent Assist, and quality-monitoring tools (Watchtower and Guardrails). Decagon was founded in 2023 by CEO Jesse Zhang and President/CTO Ashwin Sreenivas, and is headquartered in San Francisco, California, with additional offices in New York City and London. Customers cited by the company include Chime, Duolingo, Curology, Oura Health, Avis Budget Group, and 1-800-FLOWERS.COM. The company has raised over $480 million in total funding from investors including Accel, Andreessen Horowitz, Bain Capital Ventures, Coatue Management, and Index Ventures, reaching a reported $4.5 billion valuation after a $250 million Series D round in January 2026.
- Founded
- 2023
- Headquarters
- San Francisco, United States
- Sector
- applications
Tools
- Decagon AI Agent Platform
Enterprise platform for building, testing, deploying, and improving AI agents across customer-service channels.
- AOP Copilot
AOP Copilot turns natural-language prompts and SOPs into structured Agent Operating Procedures for Decagon AI agents.
- Decagon Voice
Decagon Voice provides multilingual AI phone agents for customer service, with brand customization, call transfers, outbound calls, and guardrails.