tools
Decagon AI Agent Platform
Enterprise platform for building, testing, deploying, and improving AI agents across customer-service channels.
Decagon helps customer-experience teams create AI agents using natural-language Agent Operating Procedures, integrations, guardrails, testing, observability, and analytics. Agents can support chat, voice, and email workflows.
It is designed for enterprises and technical and non-technical CX teams. The site directs prospective customers to request a demo; no official self-service pricing or free tier was read.
Features
- Create agent logic with natural-language Agent Operating Procedures
- Integrate ticketing systems, CRMs, knowledge bases, and CCaaS providers
- Apply guardrails for identity verification, refunds, and other critical actions
- Test agents with simulated conversations and unit testing
- Version agents and A/B test workflow updates
- Trace model calls, workflow triggers, and referenced knowledge articles
- Monitor conversations with Watchtower quality assurance
- Deploy agents across chat, voice, and email
Use cases
- Automate customer-support workflows across chat, voice, and email
- Build refund, verification, booking, and account-service procedures
- Test and compare agent workflow changes before deployment
- Monitor conversations for quality issues and custom evaluation criteria
- Analyze customer conversations to identify workflow and product gaps