tools
Decagon Voice
Decagon Voice provides multilingual AI phone agents for customer service, with brand customization, call transfers, outbound calls, and guardrails.
Decagon Voice handles customer phone conversations with low-latency turn-taking, interruption handling, multilingual support, customizable voice profiles, and automatic language switching. It can transfer calls to human agents with summaries and initiate outbound calls for sales, support, and updates.
Customer-support and CX teams use it alongside Decagon’s chat and email agents, integrations, testing, observability, and analytics. The site directs buyers to request a demo and does not show standard public pricing tiers in the pages reviewed.
Features
- Handles interruptions and overlapping speech with advanced turn-taking
- Supports 70+ languages with automatic detection and switching
- Offers hundreds of customizable voice profiles, including custom-tuned voices
- Transfers calls to human agents with concise summaries
- Initiates outbound calls for sales, support, and customer updates
- Recognizes accents, background noise, and everyday call conditions
- Applies AOPs, policies, and brand guidelines as built-in guardrails
- Provides live transcriptions, summaries, replies, and in-tool actions
Use cases
- Resolve customer-support calls across languages and regions
- Transfer complex calls to human representatives with conversation context
- Initiate outbound calls for proactive support and customer updates
- Automate sales and service conversations by phone
- Monitor voice-agent performance and customer outcomes
- Assist human representatives with live transcriptions and generated replies
Pros
Cons
Latest updates
- Hypothesis: Autopilot is better than ever. Results: Tested and validated.
- Introducing Experiment Hub: the latest experimentation platform on Decagon
- Introducing the Personal Agent Consent & Trust Protocol (PACT)
- The AI concierge for every customer [and their agent]
The AI concierge for every customer [and their agent].
- Personal agents are here. Meet them on your terms.
Personal agents are here.
Capabilities
- Writes and edits — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Summaries — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Automations — “Flexible, personalized chat that executes complex workflows reliably and empathetically.” source
- AI agents — “Voice AI agents built for natural, multilingual conversations and customized to your brand.” source
- Connects your apps — “Seamless integration Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.” source
Pricing
- Prices checked
- 2026-10-24