Tools
Intercom Fin vs Solve
Intercom Fin or Solve? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In short
- Both: Automations, AI agents, Connects your apps
- Only Intercom Fin states: Writes and edits, API, Single sign-on
- Only Solve states: Admin controls
Intercom Fin
AI customer agent that answers questions, completes support workflows, and hands off complex conversations to human teams.
Plans
Essential
- $19 per seat/mo
- $39 per seat/mo
- From $0.99 per Fin outcome
- Fin for service, sales & ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
- $85 per seat/mo
- $99 per seat/mo
- From $0.99 per Fin outcome
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
- $132 per seat/mo
- $139 per seat/mo
- From $0.99 per Fin outcome
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
Price on request
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “Fin generates content updates to improve answers.” source
- Automations — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
- AI agents — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
- Connects your apps — “Data Connectors enable Fin to securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.” source
- API — “Use Fin’s API to embed Fin into your custom app, delivering fast, accurate support wherever your customers need it, without changing your existing systems.” source
- Single sign-on — “Fin works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.” source
Security
- SOC 2 Type II — “SOC 2 Type 2 Report” source
- SOC 2 — “SOC 2 Type 2 Report” source
- ISO 27001 — “ISO 27001, 27018, 27701 Certificates” source
- ISO 42001 — “Intercom ISO 42001 Certificate” source
- GDPR — “GDPR CCPA” source
- HIPAA — “HIPAA Report” source
- Data kept in the EU — “USA or EU dependent upon customer's selected region” source
Latest updates
- Build the metric you need, across your full history
Build custom metrics with filters on built-in metrics or by dividing metrics; they cover full history and appear in every chart's metric picker.
- See why an outbound call didn't connect
Outbound calls that don't connect now show a specific reason on the conversation; calls that can't be placed show why.
- See who's viewing a conversation, now in Table view
Teammates' avatars appear on conversation rows in inbox Table view to show when a colleague is already handling a conversation.
Solve
Solve is Forethought’s AI customer-support agent for resolving inquiries across chat, email, voice, Slack, mobile, SMS, and API.
Plans
Team
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- AI agents for chat and mobile
- Autoflows
- Custom actions
- CSAT collection
- Insights dashboard
- Ready-to-use ticket triage models
- Multilingual support
- AI QA
Professional
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- Everything in team
- AI agents for email, voice, and Slack
- AI-surfaced insights
- Multi-brand management
- Custom handoff models
Enterprise
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- Everything in professional
- Solve API
- Knowledge gap detection and AI article creation
- Autoflow gap detection and generation
- Analytics API
- Enterprise security and governance controls
Multibrand
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- Create up to 20 brands
- Personalized channel experiences
- Custom AI personality per brand
Analytics API
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- Conversation-level data across chat, email, voice, API, and Slack
- Performance insights including deflection, CSAT, intent, and resolution outcomes
- AI QA scores and workflow-level analytics
Discover
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- Knowledge gap detection based on ticket and chat data
- AI-recommended article creation
- Suggested automation based on recurring issues
Prices checked 2026-09-26 on the maker’s page.
Capabilities
- Automations — “Automatically create workflows from natural language processing—no manual decision trees needed.” source
- AI agents — “With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach.” source
- Connects your apps — “Yes—Forethought offers seamless integration with helpdesk platforms like Salesforce, Zendesk, Intercom, and more, for full-cycle resolution and smooth handoffs to human agents when needed.” source
- Admin controls — “Manage roles, visibility, and data access precisely with Forethought.” source