tools
Solve
Solve is Forethought’s AI customer-support agent for resolving inquiries across chat, email, voice, Slack, mobile, SMS, and API.
Solve uses customer data, knowledge bases, and Autoflows to understand intent, answer questions, take actions, and resolve support issues. It can connect to APIs or use browser-based systems for tasks such as refunds and account updates.
Support and CX teams use it for self-service, workflow automation, analytics, multilingual support, and human handoffs. Pricing is quote-based, usage charges may apply, and Forethought offers a Proof of Value rather than a traditional free trial.
Features
- Resolve customer inquiries across multiple support channels
- Create intent-aware workflows with Autoflows
- Connect API endpoints for actions such as refunds and account updates
- Guide responses with adjustable tone and topic-specific coaching
- Hand off conversations to human agents with full context
- Track CSAT, deflection, speed, and workflow performance
- Automate browser-based tasks in systems without APIs
- Coordinate actions across systems, triggers, and channels
Use cases
- Automate answers to routine customer questions
- Process refunds and update customer accounts
- Route unresolved inquiries to the right human agent
- Support customers in multiple languages and channels
- Analyze support performance and improve workflows
- Complete tasks in legacy tools without APIs
Pros
Cons
Pricing
- Starting price
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- Pricing checked
- 2026-09-19
Team
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- AI agents for chat and mobile
- Autoflows
- Custom actions
- CSAT collection
- Insights dashboard
- Ready-to-use ticket triage models
- Multilingual support
- AI QA
Professional
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- Everything in team
- AI agents for email, voice, and Slack
- AI-surfaced insights
- Multi-brand management
- Custom handoff models
Enterprise
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- Everything in professional
- Solve API
- Knowledge gap detection and AI article creation
- Autoflow gap detection and generation
- Analytics API
- Enterprise security and governance controls
Multibrand
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- Create up to 20 brands
- Personalized channel experiences
- Custom AI personality per brand
Analytics API
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- Conversation-level data across chat, email, voice, API, and Slack
- Performance insights including deflection, CSAT, intent, and resolution outcomes
- AI QA scores and workflow-level analytics
Discover
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- Knowledge gap detection based on ticket and chat data
- AI-recommended article creation
- Suggested automation based on recurring issues