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Intercom Fin - AI Customer Service Agent | AI.info
Intercom Fin autonomously resolves up to 50% of support queries using your documentation. AI-powered customer service with seamless human agent handoff.
Fin is an AI customer agent for service, sales, and ecommerce. It understands conversation context, answers from business knowledge, takes actions through APIs or data connectors, and can resolve multi-step requests.
Support and operations teams use Fin across chat, email, voice, Slack, Discord, and other channels. It works with Intercom and external helpdesks such as Salesforce, HubSpot, and Freshdesk. Pricing includes seat fees for Intercom plans plus usage charges per Fin outcome; some capabilities and channels cost extra.
Features
- Handles multi-turn conversations using customer intent and context
- Resolves workflows involving refunds, payments, account updates, and troubleshooting
- Connects to business systems through APIs, data connectors, and MCP
- Works across chat, email, voice, Slack, Discord, and social channels
- Hands off conversations with full customer context
- Supports configurable tone, behavior, knowledge, and brand voice
- Provides Procedures, simulations, monitoring, and AI-powered quality analysis
- Includes Fin Operator for automating customer operations work
Use cases
- Resolve customer support questions across chat and email
- Automate refunds, account changes, payments, and technical troubleshooting
- Qualify inbound prospects and book sales meetings
- Guide shoppers through product discovery and purchase decisions
- Monitor conversations for incidents and route issues to support teams
- Support customers through an existing Salesforce, HubSpot, or Freshdesk helpdesk
Pros
Cons
Pricing
- Starting price
- $29 per seat/mo
- Pricing checked
- 2026-09-19
Essential
$29 per seat/mo
- Fin for service, sales & ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
- Fin AI Agent included
Advanced
$85 per seat/mo
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
- Fin AI Agent included
Expert
$132 per seat/mo
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
- Fin AI Agent included
Fin AI Agent
$0.99 per Fin outcome
- Works with an existing helpdesk
- No seats required
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in a preferred Inbox
Pro
$99/mo
- Includes Operator
- Advanced AI features to analyze performance
- Monitor quality and improve Fin
- Analyzes 1,000 conversations/month
- Includes 2,000 credits per month
Copilot
$29 per agent/mo
- Personal AI assistant in the inbox
- Free use in 10 Copilot conversations per agent/mo
- Free use in 10 AI Auto-translation conversations per agent/mo