Tools
Decagon AI Agent Platform vs Solve
Decagon AI Agent Platform or Solve? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In short
- Both: Automations, AI agents, Connects your apps, Admin controls
- Only Decagon AI Agent Platform states: Writes and edits, Summaries
Decagon AI Agent Platform
Enterprise platform for building, testing, deploying, and improving AI agents across customer-service channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Summaries — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Automations — “Duet analyzes customer conversations to identify workflow gaps, and automatically generates, tests, and refines AOPs to improve performance.” source
- AI agents — “Rapidly build, optimize, and scale AI agents.” source
- Connects your apps — “Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.” source
- Admin controls — “Control what matters to your business with built-in guardrails, secure access, and seamless data management.” source
Latest updates
- Introducing Generative Analytics: Turn conversation insights into a growth lever
Turn conversation insights into a growth lever.
- Autopilot in production: Governance of self-improving agents
Governance of self-improving agents.
- Introducing Campaign Composer: Proactive, compliant outreach
Proactive, compliant outreach.
Solve
Solve is Forethought’s AI customer-support agent for resolving inquiries across chat, email, voice, Slack, mobile, SMS, and API.
Plans
Team
Get a Quote
- AI agents for chat and mobile
- Autoflows
- Custom actions
- CSAT collection
- Insights dashboard
- Ready-to-use ticket triage models
- Multilingual support
- AI QA
Professional
Get a Quote
- Everything in team
- AI agents for email, voice, and Slack
- AI-surfaced insights
- Multi-brand management
- Custom handoff models
Enterprise
Get a Quote
- Everything in professional
- Solve API
- Knowledge gap detection and AI article creation
- Autoflow gap detection and generation
- Analytics API
- Enterprise security and governance controls
Multibrand
Get a Quote
- Create up to 20 brands
- Personalized channel experiences
- Custom AI personality per brand
Analytics API
Get a Quote
- Conversation-level data across chat, email, voice, API, and Slack
- Performance insights including deflection, CSAT, intent, and resolution outcomes
- AI QA scores and workflow-level analytics
Discover
Get a Quote
- Knowledge gap detection based on ticket and chat data
- AI-recommended article creation
- Suggested automation based on recurring issues
Prices checked 2026-09-26 on the maker’s page.
Capabilities
- Automations — “Automatically create workflows from natural language processing—no manual decision trees needed.” source
- AI agents — “With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach.” source
- Connects your apps — “Yes—Forethought offers seamless integration with helpdesk platforms like Salesforce, Zendesk, Intercom, and more, for full-cycle resolution and smooth handoffs to human agents when needed.” source
- Admin controls — “Manage roles, visibility, and data access precisely with Forethought.” source