Tools
Decagon AI Agent Platform vs Parloa Agent Management Platform
Decagon AI Agent Platform or Parloa Agent Management Platform? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In short
- Both: Automations, AI agents, Connects your apps, Admin controls
- Only Decagon AI Agent Platform states: Writes and edits, Summaries
Decagon AI Agent Platform
Enterprise platform for building, testing, deploying, and improving AI agents across customer-service channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Summaries — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Automations — “Duet analyzes customer conversations to identify workflow gaps, and automatically generates, tests, and refines AOPs to improve performance.” source
- AI agents — “Rapidly build, optimize, and scale AI agents.” source
- Connects your apps — “Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.” source
- Admin controls — “Control what matters to your business with built-in guardrails, secure access, and seamless data management.” source
Latest updates
- Introducing Generative Analytics: Turn conversation insights into a growth lever
Turn conversation insights into a growth lever.
- Autopilot in production: Governance of self-improving agents
Governance of self-improving agents.
- Introducing Campaign Composer: Proactive, compliant outreach
Proactive, compliant outreach.
Parloa Agent Management Platform
Parloa AMP helps enterprises design, test, deploy, and monitor AI agents for voice, chat, messaging, and other customer channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Automations — “ensuring conversational automation maintains precision even as businesses scale.” source
- AI agents — “Create specialized, task-focused agents that work together to deliver personalized interactions across complex workflows” source
- Connects your apps — “Authenticated connectors for business systems including Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics 365 CRM” source
- Admin controls — “Operating under GDPR since 2018, Parloa has always been designed with data isolation, retention limits, and access controls in its foundation.” source
Security
- SOC 2 Type II — “SOC 2 Type 2 Report” source
- SOC 2 — “SOC 2 Type 2 Report” source
- ISO 27001 — “ISO/IEC 27001:2022” source
- GDPR — “Data Processing Agreement” source
- HIPAA — “CERTIFICATES HIPAA” source