tools
Parloa Agent Management Platform
Parloa AMP helps enterprises design, test, deploy, and monitor AI agents for voice, chat, messaging, and other customer channels.
Parloa Agent Management Platform is an enterprise platform for building and operating customer-service AI agents. Teams can create agents with Parloa Studio, connect enterprise systems, test with simulations and evaluations, deploy across voice and digital channels, and monitor performance with analytics and conversation data.
It is aimed at contact-center, customer-experience, operations, and compliance teams at larger organizations. Parloa does not publish self-serve pricing on an official pricing page found during this search; buyers are directed to request a demo. Implementation, integrations, usage, and partner services may cost extra.
Features
- Build agents with Parloa Studio, pre-built skills, custom skills, integrations, and MCP Skills
- Test agents with simulations, evaluations, and versioning
- Deploy across phone, messaging, chat, click-to-call, and multimodal channels
- Support multiple languages and voices with model orchestration
- Monitor agents with Parloa Lens, Data Hub, and Conversation Store
- Use Subtask Agents to coordinate specialized agents for complex workflows
- Retrieve full, anonymized, or summarized transcripts through the Transcripts API
Use cases
- Automate customer-service calls across billing, orders, claims, and support
- Deploy consistent agents across regions, languages, and channels
- Test agent behavior before production using simulations and evaluations
- Monitor compliance, quality, sentiment, and operational performance
- Connect agents to CRM, CCaaS, messaging, website, and enterprise data systems
- Route complex conversations between specialized agents and human teams