Tools
Botpress vs Voiceflow
Botpress or Voiceflow? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In short
- Both: API, Builds agents and workflows, Search over your data, Traces and evaluates
- Only Voiceflow states: Choice of models
Botpress
Botpress builds AI agents for customer support, workflows, knowledge retrieval, and ticket handling across connected channels.
Plans
Free
Free
- 25 conversations
- No top-ups or overages
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center
Plus
- $150/mo billed annually
- $189/mo billed monthly
- 250 conversations/mo included
- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- $750/mo billed annually
- $939/mo
- 1,500 conversations/mo included
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
Enterprise
Price on request
- Custom conversation volume
- Dedicated support
- Uptime SLA
- Security review
- Custom storage
- Voice channel
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- API — “API Reference” source
- Builds agents and workflows — “Tell Botpress Viber what your AI agent should do, and it builds, tests, and publishes a working AI agent from your prompt.” source
- Search over your data — “Your AI agent answers grounded in your sources — start with your help center.” source
- Traces and evaluates — “Run repeatable question and flow tests against the working version.” source
Latest updates
- Features & enhancements
Agents can manually set a ticket’s language; API callers can request fast tier; getTicket output now include the effective CSAT score.
- Features & enhancements
Desk workspaces can assign members roles; single-choice answers submit immediately; agents can view and manage tags in the live conversation details panel.
- Features & enhancements
Added support for Gemini and Grok models; Webchat v5 adds rate limiting, an IPv4/CIDR blocklist, and custom translation overrides.
Voiceflow
Voiceflow helps teams build, test, deploy, and monitor AI agents for customer conversations across chat, voice, and other channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Choice of models — “Use any AI vendor, including OpenAI and Anthropic, to power agent responses, logic, and actions.” source
- API — “Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API.” source
- Builds agents and workflows — “Teams use Voiceflow as a central collaborative platform to build, launch, and scale AI Agents for any use case.” source
- Search over your data — “Build a knowledge base Import data and documents to the Knowledge Base to allow Agents to respond using curated data.” source
- Traces and evaluates — “LLM-powered evaluations give you custom insights at scale, helping teams make faster decisions about agent iterations.” source
Security
- SOC 2 Type II — “SOC 2 Type II” source
- SOC 2 — “SOC 2 Type II” source
- ISO 27001 — “ISO 27001” source
- GDPR — “GDPR View compliance” source
- HIPAA — “HIPAA View compliance” source
- Not trained on your data — “Voiceflow does not use customer data to train any machine learning or AI models.” source
Latest updates
- Live agent handoff
Users on all plans can add the Handoff step to a chat agent and route conversations to a live agent.
- Voiceflow Core 4.2 (4.2)
Voiceflow Core 4.2 has been released as the newest agent model; agents running 4.1 will move to 4.2 automatically.
- Instruction patching
Agent instructions, global prompts, and playbook instructions can be read, searched, and patched line by line through the API.