tools

Voiceflow

Voiceflow helps teams build, test, deploy, and monitor AI agents for customer conversations across chat, voice, and other channels.

Voiceflow is a collaborative platform for building AI agents. Teams can combine knowledge bases, playbooks, scripted workflows, APIs, custom code, integrations, model providers, and observability tools.

It is used by customer support, CX, product, engineering, and enterprise teams to automate service interactions and internal processes. The current pricing page lists free trials and usage-based billing but does not show public tier prices; business plans require a pricing request.

Features

Build AI agents with visual workflows, playbooks, instructions, and guardrails
Import documents and other data into a knowledge base
Deploy agents through web chat, voice, and custom interfaces
Connect agents to APIs, JavaScript functions, MCP servers, and integrations
Use models from multiple AI providers or bring your own model
Test agents in staging environments before production
Review transcripts, evaluations, analytics, costs, and operational metrics
Voiceflow Core 4.2 is the current agent model

Use cases

Automate customer support conversations across chat and voice
Build agents that answer questions from company documentation
Create workflows for refunds, orders, appointments, and account tasks
Connect customer conversations to CRM, commerce, email, and ticketing systems
Evaluate transcripts and improve agent performance before wider deployment

Pros

Cons

Latest updates

2026-11-04 Review Atlas prompt and instructions changes before approving
Review changes to see the stored text against Atlas’s proposal before approving.
2026-11-04 Read and copy chunk metadata in the knowledge base
Hovering the metadata line above a chunk shows a Metadata readout; Copy as JSON copies it.
2026-11-03 Messages sent mid-turn interrupt your agent when possible
A message that arrives while your agent is busy is held on v4 socket and voice conversations, then interrupts the turn or runs when it ends.
2026-11-03 Read evaluation release cards in full over the criteria table
A release card opens in full over the criteria table when you hover a release marker.
2026-11-03 Close an evaluation's log by clicking its row again
Clicking an open row again in the Results table closes an Evaluation log.

Capabilities

Command line — “Voiceflow CLI” source
Choice of models — “Use any model” source
API — “Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API.” source
Builds agents and workflows — “Visually create AI agents using logic, custom code, models, and business content.” source
Search over your data — “Build a knowledge base Import data and documents to the Knowledge Base to allow Agents to respond using curated data.” source
Traces and evaluates — “Real-time observability and performance analytics” source

Get it

Documentation

Security

SOC 2 Type II — “SOC 2 Type II” source
SOC 2 — “SOC 2 Type II” source
ISO 27001 — “ISO 27001” source
GDPR — “GDPR View compliance” source
HIPAA — “HIPAA View compliance” source
Not trained on your data — “Voiceflow does not use customer data to train any machine learning or AI models.” source

Pricing

Prices checked: 2026-11-07

Official website