tools
Voiceflow
Voiceflow helps teams build, test, deploy, and monitor AI agents for customer conversations across chat, voice, and other channels.
Voiceflow is a collaborative platform for building AI agents. Teams can combine knowledge bases, playbooks, scripted workflows, APIs, custom code, integrations, model providers, and observability tools.
It is used by customer support, CX, product, engineering, and enterprise teams to automate service interactions and internal processes. The current pricing page lists free trials and usage-based billing but does not show public tier prices; business plans require a pricing request.
Features
- Build AI agents with visual workflows, playbooks, instructions, and guardrails
- Import documents and other data into a knowledge base
- Deploy agents through web chat, voice, and custom interfaces
- Connect agents to APIs, JavaScript functions, MCP servers, and integrations
- Use models from multiple AI providers or bring your own model
- Test agents in staging environments before production
- Review transcripts, evaluations, analytics, costs, and operational metrics
- Voiceflow Core 4.2 is the current agent model
Use cases
- Automate customer support conversations across chat and voice
- Build agents that answer questions from company documentation
- Create workflows for refunds, orders, appointments, and account tasks
- Connect customer conversations to CRM, commerce, email, and ticketing systems
- Evaluate transcripts and improve agent performance before wider deployment