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Botpress

Botpress builds AI agents for customer support, workflows, knowledge retrieval, and ticket handling across connected channels.

Botpress

Botpress is a web platform for designing, testing, deploying, and monitoring AI agents. Its Studio provides visual conversation flows, custom code actions, knowledge bases, tables, integrations, and an autonomous engine for multi-step tasks.

Support teams can use Botpress Desk as a ticketing system or connect agents to an existing helpdesk. Plans include conversation quotas; extra conversations, AI usage, storage, and managed agent services can cost extra. It is not an AI model provider itself.

Features

  • Visual canvas for conversation flows, branching logic, and multi-step automations
  • Knowledge bases that ingest websites, documents, spreadsheets, and structured data
  • Autonomous Engine for reasoning, tool use, and multi-step workflows
  • Tables for storing and updating structured data across conversations
  • Custom code actions and API connections for bespoke workflows
  • Conversation emulator for testing and debugging agents before deployment
  • Botpress Desk for ticket management, escalation, and support operations
  • API access for managing knowledge, tables, and agent configuration

Use cases

  • Automate customer support tickets and escalate complex cases with context
  • Answer questions from company websites, documents, FAQs, and spreadsheets
  • Update customer accounts, billing details, orders, or refunds through workflows
  • Build self-service support agents for webchat and connected channels
  • Connect support agents to CRMs, helpdesks, and other business systems

Pros

    Cons

      Latest updates

      • October 30, 2026

        New Desk HITL tickets now automatically store their ID in the Botpress conversation ticketId property.

      • October 23, 2026

        Ticket activity can render bot-sent custom components; Discord facilitates private threads; agents can send replies or notes with only file attachments.

      • October 16, 2026

        Bots can route Fast model requests through Priority processing; Webchat supports Ukrainian and Russian; new bots use Gemini 3.1 Flash Lite as fallback.

      • Features & enhancements

        Added support for GPT-6.1 Sol, Claude Sonnet 5.5, Claude Haiku 5.5, and GLM 5.3 Flash.

      • October 9, 2026

        Added GPT-6.1 Sol, Claude Sonnet 5.5, Claude Haiku 5.5, GLM 5.3 Flash, and Gemini 3.8 Flash TTS; added AI credits purchasing.

      Capabilities

      • API — “API Reference” source
      • Builds agents and workflows — “No nodes, no flows, no code. Tell Botpress Viber what your AI agent should do, and it builds, tests, and publishes a working AI agent from your prompt.” source
      • Search over your data — “Your AI agent answers grounded in your sources — start with your help center.” source
      • Traces and evaluates — “Run repeatable question and flow tests against the working version.” source

      Get it

      Security

      • SOC 2 Type II — “REPORTS SOC2 Type II Attestation Confirmation” source
      • SOC 2 — “REPORTS SOC 2 Report” source
      • GDPR — “CCPA DORA GDPR HIPAA SOC 2 Type 2” source
      • HIPAA — “CCPA DORA GDPR HIPAA SOC 2 Type 2” source

      Pricing

      Starting price
      $150/mo
      Prices checked
      2026-10-24

      Free

      Free

      • 100 conversations
      • No top-ups or overages
      • 3 seats
      • 3 AI agents
      • Resolution SLA
      • Help Center

      Plus

      • $150/mo billed annually
      • $189/mo billed monthly
      • 250 conversations/mo included
      • $25 AI usage included
      • Unlimited AI agents
      • Whitelabel webchat
      • Help Center + custom domain
      • Technical support via live chat

      Team

      • $750/mo billed annually
      • $939/mo
      • 1,500 conversations/mo included
      • $150 AI usage included
      • Unlimited seats
      • Teams, routing & RBAC
      • Team analytics
      • Real-time collaboration

      Enterprise

      Price on request

      • Custom conversation volume
      • Dedicated support
      • Uptime SLA
      • Security review
      • Custom storage
      • Voice channel
      Official website