tools
Botpress
Botpress builds AI agents for customer support, workflows, knowledge retrieval, and ticket handling across connected channels.
Botpress is a web platform for designing, testing, deploying, and monitoring AI agents. Its Studio provides visual conversation flows, custom code actions, knowledge bases, tables, integrations, and an autonomous engine for multi-step tasks.
Support teams can use Botpress Desk as a ticketing system or connect agents to an existing helpdesk. Plans include conversation quotas; extra conversations, AI usage, storage, and managed agent services can cost extra. It is not an AI model provider itself.
Features
- Visual canvas for conversation flows, branching logic, and multi-step automations
- Knowledge bases that ingest websites, documents, spreadsheets, and structured data
- Autonomous Engine for reasoning, tool use, and multi-step workflows
- Tables for storing and updating structured data across conversations
- Custom code actions and API connections for bespoke workflows
- Conversation emulator for testing and debugging agents before deployment
- Botpress Desk for ticket management, escalation, and support operations
- API access for managing knowledge, tables, and agent configuration
Use cases
- Automate customer support tickets and escalate complex cases with context
- Answer questions from company websites, documents, FAQs, and spreadsheets
- Update customer accounts, billing details, orders, or refunds through workflows
- Build self-service support agents for webchat and connected channels
- Connect support agents to CRMs, helpdesks, and other business systems
Pros
Cons
Pricing
- Starting price
- $150/mo
- Pricing checked
- 2026-09-19
Free
$0
- 25 conversations
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center
- Community support
Plus
$150/mo
- 250 conversations/mo included
- Packs of 100 for $65 ($0.65/convo)
- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
$750/mo
- 1,500 conversations/mo included
- Packs of 100 for $50 ($0.50/convo)
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
Enterprise
Custom
- Custom conversation volume
- Custom pricing
- Dedicated support
- Uptime SLA
- Security review
- Custom storage
- Voice channel