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Ask Lyra vs Thematic

Ask Lyra or Thematic? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.

In short

  • Both: Ask in plain language, Charts and dashboards, API
  • Only Ask Lyra states: Real-time data, Single sign-on
  • Only Thematic states: Connects to your data, Spreadsheets

Ask Lyra

Ask Lyra lets teams ask plain-language questions about customer feedback and receive data-backed insights, summaries, charts, and observations.

Plans

Community

Free

  • 1 channel
  • 1,000 / month volume
  • 20 users
  • Universal models
  • Basic integrations
  • Self-service resources only

Enterprise

Price on request

  • Custom channels and volume
  • Unlimited users
  • Bespoke models and attributes
  • Bespoke integrations
  • Full customer support with account manager
  • Infosec and legal review

Prices checked 2026-09-25 by web search.

Capabilities

  • Ask in plain language — “Ask any question, get analyst-quality answers” source
  • Charts and dashboards — “Reports & dashboards” source
  • Real-time data — “reports, dashboards, and alerts that keep you informed in real time.” source
  • API — “Because every capability is exposed through APIs, agents can compose, analyze, and act with the same fidelity as a human analyst.” source
  • Single sign-on — “SSO ACCESS CONTROLS” source

Security

  • SOC 2 Type II — “SOC 2 Type 2 Report” source
  • SOC 2 — “SOC 2 Type 2 Report” source
  • ISO 27001 — “ISO 27001:2022 Audit Report” source
  • GDPR — “Protect the personal data and privacy of EU citizens for transactions that occur within EU member states” source

Latest updates

About Ask Lyra

Thematic

Thematic analyzes surveys, tickets, calls, reviews and social feedback to find themes, sentiment, trends and customer-impact insights.

Plans

Foundation

  • $25,000 per year
  • A comprehensive view of themes, sentiment and categories in your feedback data
  • Assigned Customer Success Manager
  • Full platform access
  • 24/7 support
  • Up to 25,000 comments
  • Up to 3 datasets

Enterprise

Price on request

  • Comment volume discounts
  • Tailored onboarding
  • Country specific rates
  • Complete security support
  • Partnership level of support
  • Custom comment volume and datasets

Prices checked 2026-09-25 on the maker’s page.

Capabilities

  • Ask in plain language — “Thematic Answers, with natural language interface” source
  • Charts and dashboards — “Dashboards and Reports” source
  • Connects to your data — “Your data, piped in from wherever its stored” source
  • Spreadsheets — “* A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site.” source
  • API — “You can also use our API to push data into Thematic.” source

Latest updates

About Thematic