tools
Ask Lyra
Ask Lyra lets teams ask plain-language questions about customer feedback and receive data-backed insights, summaries, charts, and observations.
Ask Lyra is Chattermill’s customer-insights copilot. It answers qualitative and quantitative questions about feedback, automatically applies relevant filters, and returns summaries, customer issues, charts, and customizable dashboards.
It is used by CX, product, operations, insights, marketing, and UX teams to investigate sentiment, NPS, complaints, trends, and customer needs. Ask Lyra is embedded in Chattermill rather than sold as a standalone product, and Chattermill does not publish pricing on an official pricing page.
Features
- Answers qualitative and quantitative customer-feedback questions in plain English
- Automatically selects filters and search terms for each query
- Produces Highlights summaries and actionable Observations
- Shows customer feedback through metrics and breakdown charts
- Saves insight pages as customizable dashboards
- Analyzes sentiment at the level of individual feedback themes
- Detects anomalies, risks, and spikes in customer feedback
- Exposes capabilities through APIs for agent integrations
Use cases
- Investigate why NPS or CSAT changed
- Identify recurring support, billing, delivery, or account issues
- Compare customer feedback across markets, segments, channels, or periods
- Prioritize product and UX improvements from customer comments
- Measure how customers responded to a campaign or product change
- Monitor emerging feedback trends and unusual volume changes