Tools
Agent Studio vs Decagon AI Agent Platform
Agent Studio or Decagon AI Agent Platform? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In short
- Both: Writes and edits, AI agents, Connects your apps
- Only Decagon AI Agent Platform states: Summaries, Automations, Admin controls
Agent Studio
No-code workspace for customer experience teams to build, test, manage, and improve AI agents.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “Automatically draft knowledge articles based on how care representatives resolve edge cases, improving your agent without manual updates.” source
- AI agents — “Empower teams to build and manage agents—no code required” source
- Connects your apps — “Enable your agent to take action and assist customers by connecting it to any internal or external system.” source
Security
- SOC 2 Type II — “Sierra SOC 2 Type II Audit Report (2026)” source
- SOC 2 — “Sierra SOC 2 Type II Audit Report (2026)” source
- ISO 27001 — “ISO/IEC 27001:2022” source
- ISO 42001 — “ISO/IEC 42001:2023” source
- GDPR — “Compliance ISO/IEC 27001:2022 ISO/IEC 42001:2023 SOC 2 HIPAA PCI DSS 4.0.1 GDPR” source
- HIPAA — “Sierra HIPAA Audit Report (2026)” source
- Data kept in the EU — “Global (localization available in United States, European Union)” source
Latest updates
- Next gen multimodal agents: an interface that morphs with the conversation
Sierra’s multimodal agents bring voice, text, and visuals into the same conversation.
- Release governance: guardrails for agents at scale
Release governance adds checks, approvals, and staged rollouts for changes from a builder's Workspace to a live customer conversation.
- The follow-up is the sale
Sierra’s Horizon agents can proactively engage prospective customers over days, weeks, or months.
Decagon AI Agent Platform
Enterprise platform for building, testing, deploying, and improving AI agents across customer-service channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Summaries — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Automations — “Duet analyzes customer conversations to identify workflow gaps, and automatically generates, tests, and refines AOPs to improve performance.” source
- AI agents — “Rapidly build, optimize, and scale AI agents.” source
- Connects your apps — “Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.” source
- Admin controls — “Control what matters to your business with built-in guardrails, secure access, and seamless data management.” source
Latest updates
- Introducing Generative Analytics: Turn conversation insights into a growth lever
Turn conversation insights into a growth lever.
- Autopilot in production: Governance of self-improving agents
Governance of self-improving agents.
- Introducing Campaign Composer: Proactive, compliant outreach
Proactive, compliant outreach.