tools
Agent Studio
No-code workspace for customer experience teams to build, test, manage, and improve AI agents.
Agent Studio lets customer experience teams create agent journeys, define step-by-step instructions, connect knowledge and business systems, and manage agent behavior without writing code.
It includes simulations, regression testing, real-time traces, knowledge-gap detection, custom integrations, branding controls, dynamic updates, and multimodal content. Sierra describes its pricing as outcome-based, but no public tier prices were available on an official pricing page.
Features
- Create agent journeys from workflows or operating procedures
- Trace agent decisions, tool calls, and responses in real time
- Manage Help Center content, FAQs, policies, and other knowledge
- Use 40+ pre-built integrations and build custom integrations
- Run AI-powered evaluations, regression tests, and voice simulations
- Detect knowledge gaps and draft Expert Answers
- Customize agent names, voices, welcome messages, logos, and colors
- Upload images and videos for multimodal conversations
Use cases
- Build customer-service agents from existing operating procedures
- Connect agents to CRM, order-management, and other internal systems
- Test agent behavior before releasing changes
- Identify missing knowledge from customer-support interactions
- Route unresolved conversations to care teams with full context
- Run A/B tests on agent changes and gradually roll out winners