tools
Agent Studio
No-code workspace for customer experience teams to build, test, manage, and improve AI agents.
Agent Studio lets customer experience teams create agent journeys, define step-by-step instructions, connect knowledge and business systems, and manage agent behavior without writing code.
It includes simulations, regression testing, real-time traces, knowledge-gap detection, custom integrations, branding controls, dynamic updates, and multimodal content. Sierra describes its pricing as outcome-based, but no public tier prices were available on an official pricing page.
Features
- Create agent journeys from workflows or operating procedures
- Trace agent decisions, tool calls, and responses in real time
- Manage Help Center content, FAQs, policies, and other knowledge
- Use 40+ pre-built integrations and build custom integrations
- Run AI-powered evaluations, regression tests, and voice simulations
- Detect knowledge gaps and draft Expert Answers
- Customize agent names, voices, welcome messages, logos, and colors
- Upload images and videos for multimodal conversations
Use cases
- Build customer-service agents from existing operating procedures
- Connect agents to CRM, order-management, and other internal systems
- Test agent behavior before releasing changes
- Identify missing knowledge from customer-support interactions
- Route unresolved conversations to care teams with full context
- Run A/B tests on agent changes and gradually roll out winners
Pros
Cons
Latest updates
- Accelerators take care of the basics
Accelerators create and maintain workflows out of the box, with basic integrations and guardrails.
- Redesigning Agent Studio around Ghostwriter
Agent Studio is redesigned around Ghostwriter, bringing conversation analysis, journey updates, and fix testing into one conversation.
- Introducing Compliance Console
Compliance Console provides controls to help agents follow applicable rules across channels, use cases, states, and countries.
- Sierra is on Google Cloud Marketplace
Sierra is available on Google Cloud Marketplace for companies using their existing Google Cloud commitments.
- From conversation to payment: Sierra and Stripe
Sierra and Stripe let customers pay and get a receipt on the same call.
Capabilities
- Writes and edits — “Automatically draft knowledge articles based on how care representatives resolve edge cases, improving your agent without manual updates.” source
- Automations — “Put integrations to work inside your journeys, from taking real-time action on behalf of customers to routing conversations to your care team with full context.” source
- AI agents — “Empower teams to build and manage agents—no code required” source
- Connects your apps — “Leverage 40+ pre-built integrations to instantly connect your agent with third-party knowledge bases, systems of record, and contact centers.” source
Security
- SOC 2 Type II — “Sierra SOC 2 Type II Audit Report (2026)” source
- SOC 2 — “Sierra SOC 2 Type II Audit Report (2026)” source
- ISO 27001 — “ISO/IEC 27001:2022” source
- ISO 42001 — “ISO/IEC 42001:2023” source
- GDPR — “Compliance ISO/IEC 27001:2022 ISO/IEC 42001:2023 SOC 2 HIPAA PCI DSS 4.0.1 GDPR” source
- HIPAA — “Sierra HIPAA Audit Report (2026)” source
- Data kept in the EU — “Global (localization available in United States, European Union)” source
Pricing
- Prices checked
- 2026-10-23