Tools
Ada AI Agent vs Decagon AI Agent Platform
Ada AI Agent or Decagon AI Agent Platform? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In short
- Both: Writes and edits, Automations, AI agents, Connects your apps, Admin controls
- Only Ada AI Agent states: API
- Only Decagon AI Agent Platform states: Summaries
Ada AI Agent
Ada AI Agent automates customer service across voice, chat, email, messaging, SMS, social, and custom channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-24 on the maker’s page.
Capabilities
- Writes and edits — “Contextual AI-generated SEND steps in Playbooks can now use Knowledge for a single reply.” source
- Automations — “the structured, step-based workflows that guide it through multi-step conversations.” source
- AI agents — “Your AI Agent now reads images that end users attach to emails and uses them to resolve inquiries.” source
- Connects your apps — “The Integrations API enables developers to connect external applications to Ada, such as Knowledge integrations that help AI agents generate responses, all managed from the Ada dashboard.” source
- API — “Ada’s suite of APIs opens up multiple integration paths to connect Ada with external systems, extending the capabilities of your AI agent.” source
- Admin controls — “List Audit log events” source
Security
- SOC 2 Type II — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- SOC 2 — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- GDPR — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- HIPAA — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- Data kept in the EU — “For global deployments, data residency, retention schedules, and deletion rights are specified in your enterprise agreement” source
- Not trained on your data — “Customer data is never used to train models” source
Latest updates
- API tool response time in the Conversation View
The Conversation View now shows how long your API tools take to respond.
- ASK steps read every reply and can ask only once
ASK steps in structured v2 Playbooks now evaluate the end user’s reply to the last re-ask before the step moves on.
- Chat widget browser requirements
The chat widget now supports Chrome 99, Edge 99, Firefox 97, and Safari 15.4 as its minimum desktop browser versions.
Decagon AI Agent Platform
Enterprise platform for building, testing, deploying, and improving AI agents across customer-service channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Summaries — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Automations — “Duet analyzes customer conversations to identify workflow gaps, and automatically generates, tests, and refines AOPs to improve performance.” source
- AI agents — “Rapidly build, optimize, and scale AI agents.” source
- Connects your apps — “Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.” source
- Admin controls — “Control what matters to your business with built-in guardrails, secure access, and seamless data management.” source
Latest updates
- Introducing Generative Analytics: Turn conversation insights into a growth lever
Turn conversation insights into a growth lever.
- Autopilot in production: Governance of self-improving agents
Governance of self-improving agents.
- Introducing Campaign Composer: Proactive, compliant outreach
Proactive, compliant outreach.