Tools
Parloa Agent Management Platform vs Solve
Parloa Agent Management Platform or Solve? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In inglese
In short
- Both: Automations, AI agents, Connects your apps, Admin controls
Parloa Agent Management Platform
Parloa AMP helps enterprises design, test, deploy, and monitor AI agents for voice, chat, messaging, and other customer channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Automations — “ensuring conversational automation maintains precision even as businesses scale.” source
- AI agents — “Create specialized, task-focused agents that work together to deliver personalized interactions across complex workflows” source
- Connects your apps — “Authenticated connectors for business systems including Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics 365 CRM” source
- Admin controls — “Operating under GDPR since 2018, Parloa has always been designed with data isolation, retention limits, and access controls in its foundation.” source
Security
- SOC 2 Type II — “SOC 2 Type 2 Report” source
- SOC 2 — “SOC 2 Type 2 Report” source
- ISO 27001 — “ISO/IEC 27001:2022” source
- GDPR — “Data Processing Agreement” source
- HIPAA — “CERTIFICATES HIPAA” source
Solve
Solve is Forethought’s AI customer-support agent for resolving inquiries across chat, email, voice, Slack, mobile, SMS, and API.
Plans
Team
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- AI agents for chat and mobile
- Autoflows
- Custom actions
- CSAT collection
- Insights dashboard
- Ready-to-use ticket triage models
- Multilingual support
- AI QA
Professional
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- Everything in team
- AI agents for email, voice, and Slack
- AI-surfaced insights
- Multi-brand management
- Custom handoff models
Enterprise
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- Everything in professional
- Solve API
- Knowledge gap detection and AI article creation
- Autoflow gap detection and generation
- Analytics API
- Enterprise security and governance controls
Multibrand
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- Create up to 20 brands
- Personalized channel experiences
- Custom AI personality per brand
Analytics API
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- Conversation-level data across chat, email, voice, API, and Slack
- Performance insights including deflection, CSAT, intent, and resolution outcomes
- AI QA scores and workflow-level analytics
Discover
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- Knowledge gap detection based on ticket and chat data
- AI-recommended article creation
- Suggested automation based on recurring issues
Prices checked 2026-09-26 on the maker’s page.
Capabilities
- Automations — “Automatically create workflows from natural language processing—no manual decision trees needed.” source
- AI agents — “With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach.” source
- Connects your apps — “Yes—Forethought offers seamless integration with helpdesk platforms like Salesforce, Zendesk, Intercom, and more, for full-cycle resolution and smooth handoffs to human agents when needed.” source
- Admin controls — “Manage roles, visibility, and data access precisely with Forethought.” source