tools
Solve
Solve è l’agente di assistenza clienti basato sull’IA di Forethought per risolvere le richieste via chat, email, voce, Slack, dispositivi mobili, SMS e API.
In inglese
Solve uses customer data, knowledge bases, and Autoflows to understand intent, answer questions, take actions, and resolve support issues. It can connect to APIs or use browser-based systems for tasks such as refunds and account updates.
Support and CX teams use it for self-service, workflow automation, analytics, multilingual support, and human handoffs. Pricing is quote-based, usage charges may apply, and Forethought offers a Proof of Value rather than a traditional free trial.
Features
- Resolve customer inquiries across multiple support channels
- Create intent-aware workflows with Autoflows
- Connect API endpoints for actions such as refunds and account updates
- Guide responses with adjustable tone and topic-specific coaching
- Hand off conversations to human agents with full context
- Track CSAT, deflection, speed, and workflow performance
- Automate browser-based tasks in systems without APIs
- Coordinate actions across systems, triggers, and channels
Use cases
- Automate answers to routine customer questions
- Process refunds and update customer accounts
- Route unresolved inquiries to the right human agent
- Support customers in multiple languages and channels
- Analyze support performance and improve workflows
- Complete tasks in legacy tools without APIs
Pros
Cons
Latest updates
- Forethought Introduces Web Calling, Bringing Voice AI Directly to Your Website
Introduces Web Calling, bringing Voice AI directly to your website
- AI Studio: Where Your AI Agents Learn, Improve, and Run Themselves
AI agents learn, improve, and run themselves
Capabilities
- Writes and edits — “automatically resolving tickets with accurate, helpful responses” source
- Automations — “Automatically create workflows from natural language processing—no manual decision trees needed.” source
- AI agents — “With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach.” source
- Connects your apps — “Yes—Forethought offers seamless integration with helpdesk platforms like Salesforce, Zendesk, Intercom, and more, for full-cycle resolution and smooth handoffs to human agents when needed.” source
- Admin controls — “Manage roles, visibility, and data access precisely with Forethought.” source
Pricing
- Starting price
- Get a Quote
- Prices checked
- 2026-10-26
Team
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- AI agents for chat and mobile
- Autoflows
- Custom actions
- CSAT collection
- Insights dashboard
- Ready-to-use ticket triage models
- Multilingual support
- AI QA
Professional
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- Everything in team
- AI agents for email, voice, and Slack
- AI-surfaced insights
- Multi-brand management
- Custom handoff models
Enterprise
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- Everything in professional
- Solve API
- Knowledge gap detection and AI article creation
- Autoflow gap detection and generation
- Analytics API
- Enterprise security and governance controls
Multibrand
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- Create up to 20 brands
- Personalized channel experiences
- Custom AI personality per brand
Analytics API
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- Conversation-level data across chat, email, voice, API, and Slack
- Performance insights including deflection, CSAT, intent, and resolution outcomes
- AI QA scores and workflow-level analytics
Discover
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- Knowledge gap detection based on ticket and chat data
- AI-recommended article creation
- Suggested automation based on recurring issues