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Parloa Agent Management Platform

Parloa AMP helps enterprises design, test, deploy, and monitor AI agents for voice, chat, messaging, and other customer channels.

In inglese

Parloa Agent Management Platform is an enterprise platform for building and operating customer-service AI agents. Teams can create agents with Parloa Studio, connect enterprise systems, test with simulations and evaluations, deploy across voice and digital channels, and monitor performance with analytics and conversation data.

It is aimed at contact-center, customer-experience, operations, and compliance teams at larger organizations. Parloa does not publish self-serve pricing on an official pricing page found during this search; buyers are directed to request a demo. Implementation, integrations, usage, and partner services may cost extra.

Features

Build agents with Parloa Studio, pre-built skills, custom skills, integrations, and MCP Skills
Test agents with simulations, evaluations, and versioning
Deploy across phone, messaging, chat, click-to-call, and multimodal channels
Support multiple languages and voices with model orchestration
Monitor agents with Parloa Lens, Data Hub, and Conversation Store
Use Subtask Agents to coordinate specialized agents for complex workflows
Retrieve full, anonymized, or summarized transcripts through the Transcripts API

Use cases

Automate customer-service calls across billing, orders, claims, and support
Deploy consistent agents across regions, languages, and channels
Test agent behavior before production using simulations and evaluations
Monitor compliance, quality, sentiment, and operational performance
Connect agents to CRM, CCaaS, messaging, website, and enterprise data systems
Route complex conversations between specialized agents and human teams

Pros

Cons

Capabilities

Automations — “ensuring conversational automation maintains precision even as businesses scale.” source
AI agents — “Create specialized, task-focused agents that work together to deliver personalized interactions across complex workflows” source
Connects your apps — “Authenticated connectors for business systems including Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics 365 CRM” source
Admin controls — “Operating under GDPR since 2018, Parloa has always been designed with data isolation, retention limits, and access controls in its foundation.” source

Security

SOC 2 Type II — “SOC 2 Type 2 Report” source
SOC 2 — “SOC 2 Type 2 Report” source
ISO 27001 — “ISO/IEC 27001:2022” source
GDPR — “Data Processing Agreement” source
HIPAA — “CERTIFICATES HIPAA” source

Pricing

Prices checked: 2026-09-25

Official website