Tools
incident.io Incident Response vs incident.io On-call
incident.io Incident Response or incident.io On-call? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In inglese
In short
- Both: API
incident.io Incident Response
Incident.io Incident Response coordinates incidents from Slack or Microsoft Teams with automation, updates, workflows, postmortems, and integrations.
Plans
Basic
Free
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
- $15 Per user / month
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
Pro
- $25 Per user / month
- Everything in Team, plus:
- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
Enterprise
Price on request
- Advanced incident management for enterprise-wide deployment
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- API — “API Integrate with external systems and programatically access your data” source
Security
- SOC 2 Type II — “We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.” source
- SOC 2 — “We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.” source
- GDPR — “We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.” source
Latest updates
- Investigations are 2x faster
Median time to an accurate incident-channel message fell from 6.7 to 3 minutes; accurate updates within 5 minutes rose from 8% to 68%.
- Bidirectional sync for incident tickets
Incident tickets now update incidents when the ticket changes, as well as updating tickets when the incident changes.
- Easier alert source set-up
Teams can now assign an alert source to a team regardless of the payload.
incident.io On-call
incident.io On-call routes alerts, manages schedules and pages responders through Slack, mobile, email, SMS and phone.
Plans
Basic
Free
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
- $ 15 Per user / month
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
Pro
- $ 25 Per user / month
- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
Enterprise
Price on request
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
On-call only
- $ 20 Per user / month
- Alerts routing, grouping & insights
- Flexible schedules, with shadow rotations and holiday calendars
- Cover requests and overrides
- Best-in-class migration support
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- API — “Easily configure your on-call systems programmatically using our API and Terraform support.” source
Security
Latest updates
- Investigations are 2x faster
The median time from an incident opening to an accurate channel message went from 6.7 to 3 minutes.
- Bidirectional sync for incident tickets
Incident tickets can now update incidents when the tickets change, and incidents can update tickets.
- Easier alert source set-up
Teams can now assign an alert source to a team regardless of the payload.