tools
incident.io Incident Response
Incident.io Incident Response coordinates incidents from Slack or Microsoft Teams with automation, updates, workflows, postmortems, and integrations.
In inglese
Incident.io Incident Response helps engineering, SRE, and operations teams declare incidents, coordinate responders, automate workflows, share updates, manage status pages, and complete post-incident work.
It supports Slack and Microsoft Teams, private incidents, custom fields, AI-assisted summaries and postmortems, APIs, and integrations with issue trackers and other tools. The Basic plan is free; paid plans charge per user, and on-call is an additional cost on Team and Pro.
Features
- Create and coordinate incidents from Slack or Microsoft Teams
- Automate incident workflows and post-incident processes
- Share updates through Slack, SMS, email, and status pages
- Restrict sensitive information with private incidents
- Create AI-assisted incident summaries and postmortems
- Connect issue trackers and other tools through integrations
- Use custom fields and organizational context through Catalog
- Access incident data and actions through the public API
Use cases
- Declare an incident from Slack and assemble the right responders
- Automate announcements, assignments, and follow-up tasks
- Keep executives and customers updated during an outage
- Review incident timelines and produce postmortems
- Sync incident status with Jira, ServiceNow, Linear, or other trackers
- Analyze incident response performance with insights and dashboards
Pros
Cons
Latest updates
- Investigations are 2x faster
Median time to an accurate incident-channel message fell from 6.7 to 3 minutes; accurate updates within 5 minutes rose from 8% to 68%.
- Bidirectional sync for incident tickets
Incident tickets now update incidents when the ticket changes, as well as updating tickets when the incident changes.
- Easier alert source set-up
Teams can now assign an alert source to a team regardless of the payload.
- Shard alert source rate limits
Alert sources can now extract a value from incoming payloads to shard rate limits.
- A few improvements to Status Pages
Status pages can be updated using the agent, show Pingdom uptime metrics, and use a self-serve language setting.
Capabilities
- API — “API Integrate with external systems and programatically access your data” source
Get it
Security
Pricing
- Starting price
- $15/user/mo
- Prices checked
- 2026-09-25
Basic
Free
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
- $15 Per user / month
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
Pro
- $25 Per user / month
- Everything in Team, plus:
- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
Enterprise
Price on request
- Advanced incident management for enterprise-wide deployment
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA