tools
incident.io On-call
incident.io On-call routes alerts, manages schedules and pages responders through Slack, mobile, email, SMS and phone.
In inglese
incident.io On-call provides alert routing and grouping, on-call schedules, escalation paths, paging, cover requests and schedule overrides. It supports integrations with monitoring tools, Slack group synchronization, holiday calendars, shadow schedules, alert insights and migration from other paging systems.
It is used by engineering, SRE and operations teams managing production alerts and responder rotations. The product supports API and Terraform configuration, but standalone On-call is paid at $20 per user / month; broader incident-response plans and enterprise features cost extra.
Features
- Route and group alerts by team, service or other alert attributes
- Manage single-team, shadow and follow-the-sun schedules
- Page responders through Slack, mobile, email, SMS and phone
- Handle cover requests, schedule overrides and holiday calendars
- Synchronize schedules with Slack user groups
- Review alert insights and on-call readiness
- Configure on-call systems through an API and Terraform
- Import schedules and escalation paths from existing paging tools
Use cases
- Route monitoring alerts to the correct engineering team
- Build primary, secondary and shadow on-call rotations
- Page responders when production services fail
- Let engineers request cover or override scheduled shifts
- Migrate schedules and escalation paths from PagerDuty or Opsgenie
Pros
Cons
Latest updates
- Investigations are 2x faster
The median time from an incident opening to an accurate channel message went from 6.7 to 3 minutes.
- Bidirectional sync for incident tickets
Incident tickets can now update incidents when the tickets change, and incidents can update tickets.
- Easier alert source set-up
Teams can now assign an alert source to a team regardless of the payload.
- Shard alert source rate limits
Alert sources can use a query expression to extract a value from incoming payloads for sharding rate limits.
- Reworking our Terraform provider
The Terraform provider is being reworked resource by resource.
Capabilities
- API — “Easily configure your on-call systems programmatically using our API and Terraform support.” source
Get it
Security
Pricing
- Starting price
- $15/user/mo
- Prices checked
- 2026-09-25
Basic
Free
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
- $ 15 Per user / month
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
Pro
- $ 25 Per user / month
- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
Enterprise
Price on request
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
On-call only
- $ 20 Per user / month
- Alerts routing, grouping & insights
- Flexible schedules, with shadow rotations and holiday calendars
- Cover requests and overrides
- Best-in-class migration support