Tools
Ada AI Agent vs Solve
Ada AI Agent or Solve? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In inglese
In short
- Both: Automations, AI agents, Connects your apps, Admin controls
- Only Ada AI Agent states: Writes and edits, API
Ada AI Agent
Ada AI Agent automates customer service across voice, chat, email, messaging, SMS, social, and custom channels.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-24 on the maker’s page.
Capabilities
- Writes and edits — “Contextual AI-generated SEND steps in Playbooks can now use Knowledge for a single reply.” source
- Automations — “the structured, step-based workflows that guide it through multi-step conversations.” source
- AI agents — “Your AI Agent now reads images that end users attach to emails and uses them to resolve inquiries.” source
- Connects your apps — “The Integrations API enables developers to connect external applications to Ada, such as Knowledge integrations that help AI agents generate responses, all managed from the Ada dashboard.” source
- API — “Ada’s suite of APIs opens up multiple integration paths to connect Ada with external systems, extending the capabilities of your AI agent.” source
- Admin controls — “List Audit log events” source
Security
- SOC 2 Type II — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- SOC 2 — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- GDPR — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- HIPAA — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
- Data kept in the EU — “For global deployments, data residency, retention schedules, and deletion rights are specified in your enterprise agreement” source
- Not trained on your data — “Customer data is never used to train models” source
Latest updates
- API tool response time in the Conversation View
The Conversation View now shows how long your API tools take to respond.
- ASK steps read every reply and can ask only once
ASK steps in structured v2 Playbooks now evaluate the end user’s reply to the last re-ask before the step moves on.
- Chat widget browser requirements
The chat widget now supports Chrome 99, Edge 99, Firefox 97, and Safari 15.4 as its minimum desktop browser versions.
Solve
Solve is Forethought’s AI customer-support agent for resolving inquiries across chat, email, voice, Slack, mobile, SMS, and API.
Plans
Team
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- AI agents for chat and mobile
- Autoflows
- Custom actions
- CSAT collection
- Insights dashboard
- Ready-to-use ticket triage models
- Multilingual support
- AI QA
Professional
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- Everything in team
- AI agents for email, voice, and Slack
- AI-surfaced insights
- Multi-brand management
- Custom handoff models
Enterprise
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- Everything in professional
- Solve API
- Knowledge gap detection and AI article creation
- Autoflow gap detection and generation
- Analytics API
- Enterprise security and governance controls
Multibrand
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- Create up to 20 brands
- Personalized channel experiences
- Custom AI personality per brand
Analytics API
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- Conversation-level data across chat, email, voice, API, and Slack
- Performance insights including deflection, CSAT, intent, and resolution outcomes
- AI QA scores and workflow-level analytics
Discover
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- Knowledge gap detection based on ticket and chat data
- AI-recommended article creation
- Suggested automation based on recurring issues
Prices checked 2026-09-26 on the maker’s page.
Capabilities
- Automations — “Automatically create workflows from natural language processing—no manual decision trees needed.” source
- AI agents — “With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach.” source
- Connects your apps — “Yes—Forethought offers seamless integration with helpdesk platforms like Salesforce, Zendesk, Intercom, and more, for full-cycle resolution and smooth handoffs to human agents when needed.” source
- Admin controls — “Manage roles, visibility, and data access precisely with Forethought.” source