companies

Cresta

AI platform unifying human and AI agents for contact centers with real-time coaching and automation.

Cresta provides a generative AI platform for contact centers that combines autonomous AI agents with real-time assistance for human agents. Its product suite includes Cresta AI Agent (autonomous voice and digital agents that resolve conversations end-to-end), Cresta Agent Assist (real-time guidance and knowledge suggestions for live human agents), Cresta Knowledge Agent (proactive answers sourced from enterprise knowledge bases), Cresta Conversation Intelligence, and Cresta Quality Management for automated QA. The company positions itself as unifying human and AI agents on one platform to improve customer experience while reducing cost and increasing revenue for enterprise contact centers. Cresta was founded in 2017 by Sebastian Thrun, Zayd Enam, Tim Shi, and Andre Esteva, spinning out of the Stanford AI Lab, and is headquartered in Sunnyvale, California. Zayd Enam served as founding CEO before transitioning to an advisory role; Ping Wu, a former Google executive who co-founded Google's Contact Center AI Solution, became CEO in 2023. Cresta has raised roughly $282 million in total funding from investors including Sequoia Capital, Greylock Partners, and Tiger Global Management, and was valued at about $1.6 billion following an $125 million Series D round in November 2024. Customers include Alaska Airlines, Cox Communications, and Intuit.

Founded

2017

Headquarters

Sunnyvale, United States

Sector

applications