tools
Cresta Agent Assist
Real-time AI guidance for contact-center agents, including knowledge answers, coaching, workflows, summaries, and reply suggestions.
Cresta Agent Assist supports human representatives during live voice, chat, and email interactions. It surfaces source-backed knowledge, behavioral guidance, workflow steps, suggested replies, live notes, and customizable conversation summaries.
It is designed for large customer operations in industries such as financial services, healthcare, insurance, travel, telecom, and home services. Cresta is sold directly to enterprises; public self-serve pricing and standard plans were not found.
Features
- Surfaces source-backed answers from live conversation and screen context
- Provides real-time behavioral guidance, prompts, checklists, and workflows
- Generates context-aware reply suggestions for chat and email
- Creates live and post-conversation AI summaries
- Automates note-taking and structured data capture
- Integrates with telephony, chat, CRM, and knowledge systems
- Supports human-agent handoffs with preserved conversation context
Use cases
- Guide agents through compliance-sensitive customer conversations
- Answer policy and product questions during live calls
- Suggest chat and email replies using conversation context
- Summarize interactions and sync notes to the CRM
- Support rebooking, refunds, and service recovery workflows
- Coach sales representatives on discovery and closing behaviors