tools
Cresta AI Agent
Enterprise AI agents for customer conversations across voice and digital channels, with automation, testing, integrations, and human handoffs.
Cresta AI Agent handles customer conversations across voice and digital channels. It uses customer context, connects to CRM and business systems, completes workflows, supports 30+ languages, and can hand conversations to human agents with context preserved.
It is designed for enterprise customer service, sales, collections, retention, and support teams. Cresta also provides agent building, automated testing, monitoring, optimization, and controlled rollouts. There is no public self-serve pricing; the product is sold through Cresta’s sales team.
Features
- Handle customer conversations across voice and digital channels
- Preserve context across channels, handoffs, and human or AI agents
- Connect to CRM, billing, scheduling, and other business systems
- Support secure function calling and MCP-based tool access
- Serve customers in 30+ languages with localized voices
- Build and improve agents with the Conductor development workflow
- Test agents with evaluators, simulations, and regression test sets
- Monitor live conversations and intervene through Agent Operations Center
Use cases
- Automate booking, reservation, and seat-management requests
- Resolve billing, payment, refund, and account-support questions
- Handle customer service requests across travel, retail, and financial services
- Route complex conversations to human agents with full context
- Test agent behavior before deployment and after configuration changes
- Monitor and optimize automated customer-service workflows
Pros
Cons
Latest updates
- Redesigned metadata filters for Opera rules
Configure metadata trigger conditions in a single panel, with support for nesting up to three levels deep.
- Introducing Deputy Agent
Automate customer experience workflows that span conversations, systems, and teams.
- Enhanced language switching
Detects caller languages and replies in the caller's language.
- View tool call parameters in test results
Review function and tool call parameters alongside variables in Test set > Run test set.
- New AI Agent Overview page
The Overview tab replaces the Performance tab to guide your next steps.
Capabilities
- Automations — “Automates customer conversations end-to-end with Cresta AI Agent: autonomous, omnichannel AI agents that handle customer interactions across voice and digital channels.” source
- AI agents — “Autonomous, omnichannel AI agents that handle customer conversations across voice and digital channels.” source
- Connects your apps — “Built to run on your existing systems” source
Get it
Security
- ISO 42001 — “Cresta is among the first ISO/IEC 42001 certified companies, the global standard for AI governance.” source
Pricing
- Prices checked
- 2026-10-27
Cresta AI Agent (Enterprise)
Price on request
- Autonomous omnichannel AI agents for voice and digital channels
- Built on proprietary data with guardrails and testing
- Unified with Agent Assist and Conversation Intelligence
- No-code orchestration via Opera
- Enterprise-scale deployment for contact centers