tools
Cresta AI Agent
Enterprise AI agents for customer conversations across voice and digital channels, with automation, testing, integrations, and human handoffs.
Cresta AI Agent handles customer conversations across voice and digital channels. It uses customer context, connects to CRM and business systems, completes workflows, supports 30+ languages, and can hand conversations to human agents with context preserved.
It is designed for enterprise customer service, sales, collections, retention, and support teams. Cresta also provides agent building, automated testing, monitoring, optimization, and controlled rollouts. There is no public self-serve pricing; the product is sold through Cresta’s sales team.
Features
- Handle customer conversations across voice and digital channels
- Preserve context across channels, handoffs, and human or AI agents
- Connect to CRM, billing, scheduling, and other business systems
- Support secure function calling and MCP-based tool access
- Serve customers in 30+ languages with localized voices
- Build and improve agents with the Conductor development workflow
- Test agents with evaluators, simulations, and regression test sets
- Monitor live conversations and intervene through Agent Operations Center
Use cases
- Automate booking, reservation, and seat-management requests
- Resolve billing, payment, refund, and account-support questions
- Handle customer service requests across travel, retail, and financial services
- Route complex conversations to human agents with full context
- Test agent behavior before deployment and after configuration changes
- Monitor and optimize automated customer-service workflows