Tools
Cresta Agent Assist vs Cresta Knowledge Agent
Cresta Agent Assist or Cresta Knowledge Agent? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In short
- Both: Connects your apps
- Only Cresta Agent Assist states: Writes and edits, Summaries, Automations
Cresta Agent Assist
Real-time AI guidance for contact-center agents, including knowledge answers, coaching, workflows, summaries, and reply suggestions.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “And it generates complete, context-aware reply suggestions for chat and email.” source
- Summaries — “Agent Assist automates both: live summaries update continuously during the conversation, and accurate, customizable summaries sync directly into your CRM within seconds after.” source
- Automations — “Cresta Agent Assist delivers context-aware guidance, knowledge, and automation throughout every conversation.” source
- Not: AI agents — “The agent stays in control. Agent Assist recommends, the human decides.” source
- Connects your apps — “Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.” source
Security
- ISO 42001 — “Cresta is among the first ISO/IEC 42001 certified companies, the global standard for AI governance.” source
Latest updates
- View answers for ignored knowledge hints
Admins and managers can now review the answers agents would have seen for knowledge hints they didn’t open.
- Multiple Instance Summarization
Generate summaries for multiple instances within a single conversation, capturing distinct cases or subjects discussed during one call.
Cresta Knowledge Agent
Cresta Knowledge Agent gives contact-center agents real-time, cited answers based on live conversations and browser context.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Connects your apps — “Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.” source
Security
- ISO 42001 — “Cresta is among the first ISO/IEC 42001 certified companies, the global standard for AI governance.” source
Latest updates
- View answers for ignored knowledge hints
Admins and managers can now review the answers agents would have seen for knowledge hints they didn’t open.