Chattermill Feedback Analytics vs Reputation Surveys

In short

• Both: Charts and dashboards, Real-time data
• Only Chattermill Feedback Analytics states: Ask in plain language, API, Single sign-on

Chattermill Feedback Analytics

Chattermill Feedback Analytics unifies customer feedback from surveys, support, reviews, social channels and calls for AI-based analysis.

Plans

Community

Free

• 1 Channel
• 1,000 / month Volume
• 20 Users
• Universal Models
• Basic Integrations
• Self-service resources only

Enterprise

Price on request

• Custom Channel
• Bespoke Volume
• Unlimited Users
• Bespoke Models
• Bespoke Integrations
• Full customer support with account manager

Prices checked 2026-09-25 by web search.

Capabilities

• Ask in plain language — “Ask any question, get analyst-quality answers” source
• Charts and dashboards — “Track metrics, monitor trends, compare performance over time – and share your findings instantly.” source
• Real-time data — “Triggered reports and dashboards, anomaly detection, real-time alerting.” source
• API — “API Docs” source
• Single sign-on — “SSO ACCESS CONTROLS” source

Security

• Data kept in the EU — “Customer data is stored within the region selected during onboarding - either EU (Europe) or US (United States).” source

Latest updates

• 2026-09-17 Introducing Lyra Agent: The AI Agent for Customer Feedback Analysis

  Introducing Lyra Agent, the AI Agent for Customer Feedback Analysis

Reputation Surveys

Reputation Surveys collects private customer feedback, analyzes sentiment, and routes issues for follow-up across locations.

Plans

Rep Core

• $80 / location / mo

• Reviews Management (Collection, Requesting, & AI Responding)
• Business Listings & SEO

Rep Core + Pulse

• $115 / location / mo

• Everything in Rep Core, plus
• Reputation Insights (Rep Score & Journey Insights)
• AI Reputation Manager
• Pulse Analytics
• Basic Customer Surveys (1 template with star rating & text)

Rep Core + Surveys

• $150 / location / mo

• Everything in Pulse, plus
• Advanced Surveys (6 custom survey templates)
• Email Survey Requesting
• Targeted Outreach Campaigns
• Deep Experience Insights

Enterprise

Price on request

• Custom plans designed to unlock growth for 125+ locations
• Dedicated Infrastructure
• Customer Success Manager

Prices checked 2026-09-25 on the maker’s page.

Capabilities

• Charts and dashboards — “Prove impact with centralized dashboards and faster prioritization—so teams act on what’s changing, not just what happened.” source
• Real-time data — “The Surveys tools in the Reputation platform are purpose-built to help multi-location enterprises capture real-time feedback, uncover what’s driving performance, and act fast—across every location.” source

Security

• SOC 2 Type II — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
• SOC 2 — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
• ISO 27001 — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
• GDPR — “The regions are also separated between the United States and well as the EU region to ensure compliance with GDPR.” source
• HIPAA — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
• Data kept in the EU — “The regions are also separated between the United States and well as the EU region to ensure compliance with GDPR.” source

Latest updates

• 2025-11-21 Surveys 2.0 Has Arrived!

  Build and launch surveys in minutes; pinpoint issues; get up to a 40% uplift in insights.