Skip to content
AI.info

tools

Reputation Surveys

Reputation Surveys collects private customer feedback, analyzes sentiment, and routes issues for follow-up across locations.

Reputation Surveys

Reputation Surveys lets multi-location businesses create branded surveys and distribute them through web, email, SMS, conversational SMS, and kiosks. It supports adaptive follow-ups, NPS and rating questions, conditional paths, automated reminders, and CRM or SFTP data integrations.

Teams can analyze sentiment and topics, filter results by location, route negative feedback into tickets, and invite satisfied respondents to post public reviews. The product is part of the Reputation platform and requires a paid plan; pricing is based on locations, with enterprise plans listed as custom.

Features

  • Create branded surveys with conditional visibility and custom paths
  • Send surveys through web, email, SMS, conversational SMS, and kiosks
  • Use AI follow-ups that adapt to customer sentiment
  • Analyze feedback by topic, urgency, sentiment, and location
  • Track NPS, completion, open, and request metrics
  • Route negative responses into tickets and alerts
  • Convert positive private feedback into public reviews
  • Integrate customer data through APIs or SFTP CSV uploads

Use cases

  • Collect post-purchase or post-service customer feedback
  • Compare NPS and sentiment across business locations
  • Identify operational issues from open-text responses
  • Route negative feedback to the responsible manager
  • Invite satisfied customers to publish public reviews
  • Measure customer experience across specific journeys

Pros

    Cons

      Pricing

      Starting price
      $80 / location / mo
      Pricing checked
      2026-09-19

      Rep Core

      $80 / location / mo

      • Reviews Management
      • Business Listings & SEO

      Rep Core + Pulse

      $115 / location / mo

      • Everything in Rep Core
      • Basic Customer Surveys (1 template with star rating & text)
      • Pulse Analytics
      • AI Reputation Manager

      Rep Core + Surveys

      $150 / location / mo

      • Everything in Pulse
      • Advanced Surveys (6 custom survey templates)
      • Email Survey Requesting
      • Targeted Outreach Campaigns
      • Deep Experience Insights

      Enterprise

      Custom Pricing

      • Custom plans designed to unlock growth for 125+ locations
      • Dedicated Infrastructure
      • Customer Success Manager
      Official website