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Five9 to Acquire Level AI in Deal Valuing It at Approximately $325 Million
Five9 agreed to acquire Level AI in a cash transaction valuing the company at approximately $325 million. The acquisition would let Five9 offer Level AI's applications within its Genius CX Platform and as standalone solutions.
AI.info Team · Written with AI · fact-checked ·
Five9 agrees to acquire Level AI in a deal valuing it at approximately $325 million
Five9 announced on November 5, 2026, that it had entered into a definitive agreement to acquire Level AI. The transaction values Level AI at approximately $325 million, to be paid in cash from Five9’s balance sheet. Five9’s board of directors unanimously approved the agreement. The transaction is expected to close in 2026, subject to the satisfaction of certain closing conditions.
The acquisition would augment key capabilities with Level AI’s native AI applications for customer experience that improve agent performance, automate more customer interactions across voice and digital channels, and turn customer conversations into insights the whole organization can use, Five9 said. Amit Mathradas, Five9’s chief executive officer, said Level AI would add experienced AI-native builders to Five9’s team. Level AI would also give Five9 a new way to reach enterprises that want AI today but aren’t ready to move their contact center to the cloud, he said.
Mathradas said, “They can adopt proven AI on top of the platform they already use, and when they’re ready for more, we’ll be there.”
Level AI applications would be offered as standalone solutions
The acquisition will allow Five9 to offer Level AI’s applications in two ways. Enterprises not yet ready to move their on-premises contact centers to the cloud, and those already on other cloud platforms, can adopt them as standalone solutions without first buying the Five9 CCaaS platform. The applications will also be offered as part of the AI application layer within the broader Five9 Genius CX Platform. The deal provides customers more choice in how they adopt AI, Five9 says.
Level AI describes its platform as bringing AI agents, agent assist, quality management, Voice of the Customer, coaching and AI Workers together on a single conversation intelligence layer, powered by Level AI Latitude, its proprietary family of models built for customer conversations. Those models deliver lower costs and latencies than frontier models, Five9 says, while giving enterprises direct control over data privacy.
Level AI’s platform handles more than one billion interactions annually, Five9 says
Level AI serves enterprise customers today, including Gusto, Chime, Empyrean and VistaPrint, Five9 says. Level AI’s platform handles more than one billion customer interactions annually, according to Five9. Level AI describes its customers as enterprise teams across retail, financial services, healthcare and technology.
Five9’s platform serves more than 4,000 customers across 140+ countries. Five9 and Level AI have worked together since 2022, and Level AI’s applications are available through the Five9 CX Marketplace and integrated with the Five9 platform. Combined with Five9’s distribution channels and customer relationships, Level AI’s applications will be available to its more than 4,000 customers.
About Level AI and Five9
Level AI was founded by former Amazon Alexa product leader Ashish Nagar. Level AI builds AI for modern customer experience teams. Five9 describes itself as the proven, open cloud platform for customer experience and says it has been cloud-native since 2001.
Mathradas said Level AI would help deliver additional AI solutions for research, analysis and planning so human agents can focus on high-value and complex customer interactions. Centerview Partners LLC is serving as financial advisor and Sidley Austin LLP as legal advisor to Five9, and Joele Frank is serving as its strategic communications advisor.