Intercom Fin vs Solve

In short

• Both: Automations, AI agents, Connects your apps
• Only Intercom Fin states: Writes and edits, API, Single sign-on
• Only Solve states: Admin controls

Intercom Fin

AI customer agent that answers questions, completes support workflows, and hands off complex conversations to human teams.

Plans

Essential

• $19 per seat/mo
• $39 per seat/mo
• From $0.99 per Fin outcome

• Fin for service, sales & ecommerce
• Messenger
• Shared inbox and ticketing system
• Pre-built reports
• Public help center

Advanced

• $85 per seat/mo
• $99 per seat/mo
• From $0.99 per Fin outcome

• Multiple team Inboxes
• Workflows automation builder
• Round robin assignment
• Private and multilingual Help Center
• Includes 20 free Lite seats

Expert

• $132 per seat/mo
• $139 per seat/mo
• From $0.99 per Fin outcome

• SSO & identity management
• HIPAA support
• Service level agreements (SLAs)
• Multibrand Messenger / Help Center
• Includes 50 free Lite seats

Fin AI Agent

Price on request

• Set up in under an hour on your current helpdesk
• Answers email, live chat, phone and more
• Customizable tone & answer length
• Takes action on external systems
• Hands off to agents in preferred Inbox

Prices checked 2026-09-25 on the maker’s page.

Capabilities

• Writes and edits — “Fin generates content updates to improve answers.” source
• Automations — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
• AI agents — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
• Connects your apps — “Data Connectors enable Fin to securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.” source
• API — “Use Fin’s API to embed Fin into your custom app, delivering fast, accurate support wherever your customers need it, without changing your existing systems.” source
• Single sign-on — “Fin works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.” source

Security

• SOC 2 Type II — “SOC 2 Type 2 Report” source
• SOC 2 — “SOC 2 Type 2 Report” source
• ISO 27001 — “ISO 27001, 27018, 27701 Certificates” source
• ISO 42001 — “Intercom ISO 42001 Certificate” source
• GDPR — “GDPR CCPA” source
• HIPAA — “HIPAA Report” source
• Data kept in the EU — “USA or EU dependent upon customer's selected region” source

Latest updates

• 2026-09-23 Build the metric you need, across your full history

  Build custom metrics with filters on built-in metrics or by dividing metrics; they cover full history and appear in every chart's metric picker.

• 2026-09-21 See why an outbound call didn't connect

  Outbound calls that don't connect now show a specific reason on the conversation; calls that can't be placed show why.

• 2026-09-17 See who's viewing a conversation, now in Table view

  Teammates' avatars appear on conversation rows in inbox Table view to show when a colleague is already handling a conversation.

Solve

Solve is Forethought’s AI customer-support agent for resolving inquiries across chat, email, voice, Slack, mobile, SMS, and API.

Plans

Team

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• AI agents for chat and mobile
• Autoflows
• Custom actions
• CSAT collection
• Insights dashboard
• Ready-to-use ticket triage models
• Multilingual support
• AI QA

Professional

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• Everything in team
• AI agents for email, voice, and Slack
• AI-surfaced insights
• Multi-brand management
• Custom handoff models

Enterprise

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• Everything in professional
• Solve API
• Knowledge gap detection and AI article creation
• Autoflow gap detection and generation
• Analytics API
• Enterprise security and governance controls

Multibrand

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• Create up to 20 brands
• Personalized channel experiences
• Custom AI personality per brand

Analytics API

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• Conversation-level data across chat, email, voice, API, and Slack
• Performance insights including deflection, CSAT, intent, and resolution outcomes
• AI QA scores and workflow-level analytics

Discover

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• Knowledge gap detection based on ticket and chat data
• AI-recommended article creation
• Suggested automation based on recurring issues

Prices checked 2026-09-26 on the maker’s page.

Capabilities

• Automations — “Automatically create workflows from natural language processing—no manual decision trees needed.” source
• AI agents — “With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach.” source
• Connects your apps — “Yes—Forethought offers seamless integration with helpdesk platforms like Salesforce, Zendesk, Intercom, and more, for full-cycle resolution and smooth handoffs to human agents when needed.” source
• Admin controls — “Manage roles, visibility, and data access precisely with Forethought.” source