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Freddy AI Agent vs Intercom Fin

Freddy AI Agent or Intercom Fin? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.

In inglese

In short

  • Both: Writes and edits, AI agents, Connects your apps, Single sign-on
  • Only Freddy AI Agent states: Admin controls
  • Only Intercom Fin states: Automations, API

Freddy AI Agent

Freddy AI Agent automates customer and employee support using conversational AI across service channels.

Plans

Growth

  • $19 /agent/month, billed annually
  • Freddy AI Agent (first 500 sessions included)
  • Ticketing & shared inbox
  • Customer portal & knowledge base
  • Out-of-the-box analytics & reporting
  • Threads & tasks
  • Roles & permissions

Pro

  • $55 /agent/month, billed annually
  • Freddy AI Agent (first 500 sessions included)
  • Multilingual helpdesk
  • Custom dashboards & reporting
  • Intelligent routing
  • Multiple SLA policies
  • External collaborators

Enterprise

  • $89 /agent/month, billed annually
  • Freddy AI Agent (first 500 sessions included)
  • Freddy AI Insights
  • Skill-based routing
  • Sandbox
  • Audit logs
  • Allowed domains & IP whitelisting

Prices checked 2026-09-25 on the maker’s page.

Capabilities

  • Writes and edits — “Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback.” source
  • AI agents — “Freddy AI Agent is fully autonomous and supports businesses on their mission to provide round-the-clock, radically helpful, human-like conversational assistance across multiple channels.” source
  • Connects your apps — “Freddy AI Agent operates 24/7 on tools like Microsoft Teams and Slack to assist employees without any wait time.” source
  • Single sign-on — “Configure and provide SAML Single Sign On for your agents so they do not have to provide separate login credentials.” source
  • Admin controls — “Create special privileges and profiles that specify what an agent can see and do within your Suite account.” source
About Freddy AI Agent

Intercom Fin

AI customer agent that answers questions, completes support workflows, and hands off complex conversations to human teams.

Plans

Essential

  • $19 per seat/mo
  • $39 per seat/mo
  • From $0.99 per Fin outcome
  • Fin for service, sales & ecommerce
  • Messenger
  • Shared inbox and ticketing system
  • Pre-built reports
  • Public help center

Advanced

  • $85 per seat/mo
  • $99 per seat/mo
  • From $0.99 per Fin outcome
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats

Expert

  • $132 per seat/mo
  • $139 per seat/mo
  • From $0.99 per Fin outcome
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats

Fin AI Agent

Price on request

  • Set up in under an hour on your current helpdesk
  • Answers email, live chat, phone and more
  • Customizable tone & answer length
  • Takes action on external systems
  • Hands off to agents in preferred Inbox

Prices checked 2026-09-25 on the maker’s page.

Capabilities

  • Writes and edits — “Fin generates content updates to improve answers.” source
  • Automations — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
  • AI agents — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
  • Connects your apps — “Data Connectors enable Fin to securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.” source
  • API — “Use Fin’s API to embed Fin into your custom app, delivering fast, accurate support wherever your customers need it, without changing your existing systems.” source
  • Single sign-on — “Fin works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.” source

Security

  • SOC 2 Type II — “SOC 2 Type 2 Report” source
  • SOC 2 — “SOC 2 Type 2 Report” source
  • ISO 27001 — “ISO 27001, 27018, 27701 Certificates” source
  • ISO 42001 — “Intercom ISO 42001 Certificate” source
  • GDPR — “GDPR CCPA” source
  • HIPAA — “HIPAA Report” source
  • Data kept in the EU — “USA or EU dependent upon customer's selected region” source

Latest updates

About Intercom Fin