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Freddy AI Agent

Freddy AI Agent automatizza l’assistenza a clienti e dipendenti usando l’IA conversazionale attraverso i canali di assistenza.

Freddy AI Agent

In inglese

Freddy AI Agent answers customer and employee questions using websites, documents, FAQs, policy files, and knowledge bases. It supports multi-turn conversations, remembers context, asks follow-up questions, and can escalate complex requests to human agents or create IT tickets.

Customer support and IT teams use it for self-service, email support, password resets, access requests, policy questions, and other routine workflows. Freshworks includes 500 sessions with eligible Pro and Enterprise plans; additional sessions cost extra.

Features

  • Answers questions from websites, PDFs, FAQs, policy documents, and knowledge bases
  • Supports multi-turn conversations with memory and follow-up questions
  • Provides conversational support across multiple channels
  • Handles customer self-service and employee IT support
  • Escalates complex requests to human agents or raises IT helpdesk tickets
  • Includes no-code AI Agent Studio with pre-built IT and HR agents
  • Executes workflows through 30+ app integrations and APIs
  • Provides performance analytics and knowledge-gap detection

Use cases

  • Resolve routine customer support questions through self-service
  • Automate high-volume email support with multi-turn replies
  • Answer employee questions about policies, leave, payroll, or benefits
  • Reset passwords and process access-provisioning requests
  • Escalate complex conversations to human support teams
  • Build domain-specific service agents without engineering work

Pros

    Cons

      Capabilities

      • Writes and edits — “Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback.” source
      • Automations — “Employee satisfaction rises, too, when agent productivity improves with the automation of routine tasks.” source
      • AI agents — “Freddy AI Agent is fully autonomous and supports businesses on their mission to provide round-the-clock, radically helpful, human-like conversational assistance across multiple channels.” source
      • Connects your apps — “Freddy AI Agent operates 24/7 on tools like Microsoft Teams and Slack to assist employees without any wait time.” source
      • Single sign-on — “Configure and provide SAML Single Sign On for your agents so they do not have to provide separate login credentials.” source
      • Admin controls — “Create special privileges and profiles that specify what an agent can see and do within your Suite account.” source

      Pricing

      Starting price
      $19/user/mo
      Prices checked
      2026-10-25

      Growth

      • $19 /agent/month, billed annually
      • $23 /agent/month, billed monthly
      • Freddy AI Agent (first 500 sessions included)
      • Ticketing & shared inbox
      • Customer portal & knowledge base
      • Out-of-the-box analytics & reporting
      • Threads & tasks
      • Roles & permissions

      Pro

      • $55 /agent/month, billed annually
      • $66 /agent/month, billed monthly
      • Freddy AI Agent (first 500 sessions included)
      • Multilingual helpdesk
      • Custom dashboards & reporting
      • Intelligent routing
      • Multiple SLA policies
      • External collaborators

      Enterprise

      • $89 /agent/month, billed annually
      • $107 /agent/month, billed monthly
      • Freddy AI Agent (first 500 sessions included)
      • Freddy AI Insights
      • Skill-based routing
      • Sandbox
      • Audit logs
      • Allowed domains & IP whitelisting
      Official website