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Freddy AI Agent

Freddy AI Agent automates customer and employee support using conversational AI across service channels.

Freddy AI Agent

In inglese

Freddy AI Agent answers customer and employee questions using websites, documents, FAQs, policy files, and knowledge bases. It supports multi-turn conversations, remembers context, asks follow-up questions, and can escalate complex requests to human agents or create IT tickets.

Customer support and IT teams use it for self-service, email support, password resets, access requests, policy questions, and other routine workflows. Freshworks includes 500 sessions with eligible Pro and Enterprise plans; additional sessions cost extra.

Features

  • Answers questions from websites, PDFs, FAQs, policy documents, and knowledge bases
  • Supports multi-turn conversations with memory and follow-up questions
  • Provides conversational support across multiple channels
  • Handles customer self-service and employee IT support
  • Escalates complex requests to human agents or raises IT helpdesk tickets
  • Includes no-code AI Agent Studio with pre-built IT and HR agents
  • Executes workflows through 30+ app integrations and APIs
  • Provides performance analytics and knowledge-gap detection

Use cases

  • Resolve routine customer support questions through self-service
  • Automate high-volume email support with multi-turn replies
  • Answer employee questions about policies, leave, payroll, or benefits
  • Reset passwords and process access-provisioning requests
  • Escalate complex conversations to human support teams
  • Build domain-specific service agents without engineering work

Pros

    Cons

      Capabilities

      • Writes and edits — “Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback.” source
      • AI agents — “Freddy AI Agent is fully autonomous and supports businesses on their mission to provide round-the-clock, radically helpful, human-like conversational assistance across multiple channels.” source
      • Connects your apps — “Freddy AI Agent operates 24/7 on tools like Microsoft Teams and Slack to assist employees without any wait time.” source
      • Single sign-on — “Configure and provide SAML Single Sign On for your agents so they do not have to provide separate login credentials.” source
      • Admin controls — “Create special privileges and profiles that specify what an agent can see and do within your Suite account.” source

      Pricing

      Starting price
      $19/user/mo
      Prices checked
      2026-09-25

      Growth

      • $19 /agent/month, billed annually
      • Freddy AI Agent (first 500 sessions included)
      • Ticketing & shared inbox
      • Customer portal & knowledge base
      • Out-of-the-box analytics & reporting
      • Threads & tasks
      • Roles & permissions

      Pro

      • $55 /agent/month, billed annually
      • Freddy AI Agent (first 500 sessions included)
      • Multilingual helpdesk
      • Custom dashboards & reporting
      • Intelligent routing
      • Multiple SLA policies
      • External collaborators

      Enterprise

      • $89 /agent/month, billed annually
      • Freddy AI Agent (first 500 sessions included)
      • Freddy AI Insights
      • Skill-based routing
      • Sandbox
      • Audit logs
      • Allowed domains & IP whitelisting
      Official website