Tools
Crescendo CX Assistant vs Cresta Agent Assist
Crescendo CX Assistant or Cresta Agent Assist? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In inglese
In short
- Both: Writes and edits, Summaries, Automations, Connects your apps
- Only Crescendo CX Assistant states: AI agents, Single sign-on, Admin controls
Crescendo CX Assistant
Crescendo CX Assistant handles customer conversations across voice, chat, email and text, with human handoff and CX analytics.
Plans
Managed AI
- $1.25 per solve / volume discounts available
- $2,900 Starting monthly service fee
- All-in-one AI suite and Operational AI support including voice, chat, and email assistants
- Deep insights, and ongoing professional optimization
- Per resolution pricing includes full managed service
Managed AI & Superhumans
Price on request
- AI and humans working as one
- Every channel
- Real-time insights
- 100% QA
Crescendo
- Starting at $2.99 per Resolution
- AI-powered support across all channels, backed by humans, with full agentic and knowledge workflows
Prices checked 2026-09-25 by web search.
Capabilities
- Writes and edits — “Resolve over 90% of customer emails automatically with AI-generated replies.” source
- Summaries — “Give agents full conversation logs and AI-generated summaries for smooth handoffs.” source
- Automations — “Automate complex support processes with intelligent, rule-based workflows.” source
- AI agents — “A team of autonomous CX agents that work 24/7 so your team can focus on the high-judgment work.” source
- Connects your apps — “Crescendo has expanded its CRM integrations to support ServiceNow, Hubspot, and Front.” source
- Single sign-on — “Crescendo has also strengthened single sign-on support with full support for SAML (Security Assertion Markup Language) and OIDC (OpenID Connect) and all major identity provider platforms.” source
- Admin controls — “Custom Permissions: Control who can see and do what with flexible access roles.” source
Latest updates
- August 2025 Release Highlights
Create summaries and ticket updates from full ticket data; use visual context in chat; pass user and page context; OpenAI’s GPT-5 is available.
Cresta Agent Assist
Real-time AI guidance for contact-center agents, including knowledge answers, coaching, workflows, summaries, and reply suggestions.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-25 on the maker’s page.
Capabilities
- Writes and edits — “And it generates complete, context-aware reply suggestions for chat and email.” source
- Summaries — “Agent Assist automates both: live summaries update continuously during the conversation, and accurate, customizable summaries sync directly into your CRM within seconds after.” source
- Automations — “Cresta Agent Assist delivers context-aware guidance, knowledge, and automation throughout every conversation.” source
- Not: AI agents — “The agent stays in control. Agent Assist recommends, the human decides.” source
- Connects your apps — “Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.” source
Security
- ISO 42001 — “Cresta is among the first ISO/IEC 42001 certified companies, the global standard for AI governance.” source
Latest updates
- View answers for ignored knowledge hints
Admins and managers can now review the answers agents would have seen for knowledge hints they didn’t open.
- Multiple Instance Summarization
Generate summaries for multiple instances within a single conversation, capturing distinct cases or subjects discussed during one call.