Vai al contenuto
AI.info

tools

Crescendo CX Assistant

Crescendo CX Assistant handles customer conversations across voice, chat, email and text, with human handoff and CX analytics.

Crescendo CX Assistant

In inglese

Crescendo CX Assistant is an enterprise customer-service assistant that resolves conversations across voice, chat, email and text. It can use business knowledge and connected tools, send conversations to human specialists, and keep the conversation thread intact.

CX teams use it for automated support, agent assistance, quality scoring, customer-satisfaction analysis and operational insights. Crescendo also offers broader contact-center capabilities, but public self-service pricing and a free plan were not found; the site directs prospects to request a demo.

Features

  • Resolves conversations across voice, chat, email and text
  • Hands off unresolved conversations with the full thread intact
  • Scores conversations against outcomes, performance and policy
  • Provides a real-time copilot for live customer-service specialists
  • Clusters recurring customer issues and recommends fixes
  • Supports file exchange between agents and customers
  • Provides configuration API and MCP service access
  • Offers usage-based automated ticket resolutions

Use cases

  • Automate routine customer-support conversations across multiple channels
  • Route complex issues to human specialists with conversation context
  • Assist live agents with real-time customer and ticket information
  • Score every conversation for quality and policy compliance
  • Identify recurring support problems from conversation data

Pros

    Cons

      Latest updates

      • August 2025 Release Highlights

        Create summaries and ticket updates from full ticket data; use visual context in chat; pass user and page context; OpenAI’s GPT-5 is available.

      Capabilities

      • Writes and edits — “Resolve over 90% of customer emails automatically with AI-generated replies.” source
      • Summaries — “Give agents full conversation logs and AI-generated summaries for smooth handoffs.” source
      • Automations — “Automate complex support processes with intelligent, rule-based workflows.” source
      • AI agents — “A team of autonomous CX agents that work 24/7 so your team can focus on the high-judgment work.” source
      • Connects your apps — “Crescendo has expanded its CRM integrations to support ServiceNow, Hubspot, and Front.” source
      • Single sign-on — “Crescendo has also strengthened single sign-on support with full support for SAML (Security Assertion Markup Language) and OIDC (OpenID Connect) and all major identity provider platforms.” source
      • Admin controls — “Custom Permissions: Control who can see and do what with flexible access roles.” source

      Pricing

      Starting price
      $2900/mo
      Prices checked
      2026-09-25
      Read
      by web search

      Managed AI

      • $1.25 per solve / volume discounts available
      • $2,900 Starting monthly service fee
      • All-in-one AI suite and Operational AI support including voice, chat, and email assistants
      • Deep insights, and ongoing professional optimization
      • Per resolution pricing includes full managed service

      Managed AI & Superhumans

      Price on request

      • AI and humans working as one
      • Every channel
      • Real-time insights
      • 100% QA

      Crescendo

      • Starting at $2.99 per Resolution
      • AI-powered support across all channels, backed by humans, with full agentic and knowledge workflows
      Official website