Tools
Birdeye Reviews vs Reputation Reviews
Birdeye Reviews or Reputation Reviews? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.
In inglese
In short
- Both: Reports, Brand voice
- Only Birdeye Reviews states: Social posts, Schedules posts, API
Birdeye Reviews
Birdeye Reviews collects, analyzes, generates, responds to, and markets online reviews for businesses.
Plans
Not read from the maker’s page yet.
Prices checked 2026-09-26 on the maker’s page.
Capabilities
- Social posts — “Designs an on-brand graphic and posts it to social and web” source
- Schedules posts — “Sets how often and how much to post, by location” source
- Reports — “One number for how every location is doing. Ratings, review counts, and responses, tracked over time.” source
- Brand voice — “Responds in your brand voice, inside your industry rules” source
- API — “The Birdeye APIs are built on HTTP and are RESTful APIs.” source
Security
- SOC 2 Type II — “SOC 2 Type II” source
- SOC 2 — “SOC 2 Type II” source
- ISO 27001 — “ISO/IEC 27001” source
- GDPR — “We meet the requirements of the EU General Data Protection Regulation, including data subject rights, lawful processing, and a Data Processing Agreement.” source
- HIPAA — “Our products support HIPAA compliance for healthcare brands, with required workforce training and a Business Associate Agreement (BAA) available.” source
- Not: Data kept in the EU — “Hosted on AWS in the United States” source
- Not trained on your data — “Customer data is never sold, shared, or used to train third-party or public foundation models.” source
Latest updates
- Weekly Product Release Notes | September 25, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
- Collect pre-visit information automatically
Get the information you need before patients walk through the door.
- Take control of your survey timelines
Set a deadline for collecting responses, close a survey, and let it automatically stop accepting responses.
Reputation Reviews
Reputation Reviews collects, monitors, analyzes, and responds to customer reviews across locations and review sites.
Plans
Rep Core
- $80 / location / mo
- Reviews Management (Collection, Requesting, & AI Responding)
- Business Listings & SEO
Rep Core + Pulse
- $115 / location / mo
- Everything in Rep Core
- Reputation Insights (Rep Score & Journey Insights)
- AI Reputation Manager
- Pulse Analytics
- Basic Customer Surveys (1 template with star rating & text)
Rep Core + Surveys
- $150 / location / mo
- Everything in Pulse
- Advanced Surveys (6 custom survey templates)
- Email Survey Requesting
- Targeted Outreach Campaigns
- Deep Experience Insights
Enterprise
Price on request
- Custom plans designed to unlock growth for 125+ locations
- Dedicated Infrastructure
- Customer Success Manager
Prices checked 2026-09-24 on the maker’s page.
Capabilities
- Reports — “Track volume, sentiment, and response performance by brand, region, and location—then benchmark against competitors.” source
- Brand voice — “Use AI to read sentiment and draft brand-aligned replies so no customer feels ignored.” source
Security
- SOC 2 Type II — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
- SOC 2 — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
- ISO 27001 — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
- GDPR — “The regions are also separated between the United States and well as the EU region to ensure compliance with GDPR.” source
- HIPAA — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
- Data kept in the EU — “The regions are also separated between the United States and well as the EU region to ensure compliance with GDPR.” source