Vai al contenuto
AI.info

Tools

Ada AI Agent vs Intercom Fin

Ada AI Agent or Intercom Fin? Their plans monthly and yearly, the capabilities their makers state, security and latest updates, side by side — read from the makers' own pages.

In inglese

In short

  • Both: Writes and edits, Automations, AI agents, Connects your apps, API
  • Only Ada AI Agent states: Admin controls
  • Only Intercom Fin states: Single sign-on

Ada AI Agent

Ada AI Agent automates customer service across voice, chat, email, messaging, SMS, social, and custom channels.

Plans

Not read from the maker’s page yet.

Prices checked 2026-09-24 on the maker’s page.

Capabilities

  • Writes and edits — “Contextual AI-generated SEND steps in Playbooks can now use Knowledge for a single reply.” source
  • Automations — “the structured, step-based workflows that guide it through multi-step conversations.” source
  • AI agents — “Your AI Agent now reads images that end users attach to emails and uses them to resolve inquiries.” source
  • Connects your apps — “The Integrations API enables developers to connect external applications to Ada, such as Knowledge integrations that help AI agents generate responses, all managed from the Ada dashboard.” source
  • API — “Ada’s suite of APIs opens up multiple integration paths to connect Ada with external systems, extending the capabilities of your AI agent.” source
  • Admin controls — “List Audit log events” source

Security

  • SOC 2 Type II — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
  • SOC 2 — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
  • GDPR — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
  • HIPAA — “Ada holds SOC 2 Type II and HIPAA certifications and operates in compliance with GDPR.” source
  • Data kept in the EU — “For global deployments, data residency, retention schedules, and deletion rights are specified in your enterprise agreement” source
  • Not trained on your data — “Customer data is never used to train models” source

Latest updates

About Ada AI Agent

Intercom Fin

AI customer agent that answers questions, completes support workflows, and hands off complex conversations to human teams.

Plans

Essential

  • $19 per seat/mo
  • $39 per seat/mo
  • From $0.99 per Fin outcome
  • Fin for service, sales & ecommerce
  • Messenger
  • Shared inbox and ticketing system
  • Pre-built reports
  • Public help center

Advanced

  • $85 per seat/mo
  • $99 per seat/mo
  • From $0.99 per Fin outcome
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats

Expert

  • $132 per seat/mo
  • $139 per seat/mo
  • From $0.99 per Fin outcome
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats

Fin AI Agent

Price on request

  • Set up in under an hour on your current helpdesk
  • Answers email, live chat, phone and more
  • Customizable tone & answer length
  • Takes action on external systems
  • Hands off to agents in preferred Inbox

Prices checked 2026-09-25 on the maker’s page.

Capabilities

  • Writes and edits — “Fin generates content updates to improve answers.” source
  • Automations — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
  • AI agents — “Fin Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.” source
  • Connects your apps — “Data Connectors enable Fin to securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.” source
  • API — “Use Fin’s API to embed Fin into your custom app, delivering fast, accurate support wherever your customers need it, without changing your existing systems.” source
  • Single sign-on — “Fin works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.” source

Security

  • SOC 2 Type II — “SOC 2 Type 2 Report” source
  • SOC 2 — “SOC 2 Type 2 Report” source
  • ISO 27001 — “ISO 27001, 27018, 27701 Certificates” source
  • ISO 42001 — “Intercom ISO 42001 Certificate” source
  • GDPR — “GDPR CCPA” source
  • HIPAA — “HIPAA Report” source
  • Data kept in the EU — “USA or EU dependent upon customer's selected region” source

Latest updates

About Intercom Fin