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Technical Systems Program Manager, User Operations

About the TeamThe User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximi

In inglese

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-08-11T19:18:29.085+00:00

OpenAI seeks a Technical Systems Program Manager for its User Operations (Support) team in San Francisco, on a hybrid schedule. The role owns CRM systems initiatives across support, partnering with Engineering, Revenue Operations, Data, and Enterprise Platform teams on Salesforce and adjacent platforms. Duties include aligning stakeholders, defining scalable solutions, and helping operationalize AI-native workflows, automation, orchestration, agentic workflows, and human-in-the-loop processes. The posting asks for 8+ years in technical program management, CRM and Salesforce platform knowledge, APIs, integrations, event-driven architectures, and SOX/SOC2 experience. Relocation assistance is available.