jobs

Technical Support Specialist - German Speaking

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way

In inglese

Company

Synthesia

Location

UK Remote; London

Status

Open

Posted

2026-06-02T17:08:17.925+00:00

Synthesia is hiring a German-speaking Technical Support Specialist for its AI video platform. The role involves investigating complex platform issues, reproducing problems, analysing logs and customer configurations, applying fixes or workarounds, and escalating clear diagnostics to Engineering. The person will validate patches, confirm resolutions, document procedures, and work with Product and Engineering. The posting asks for at least five years in technical support or a similar customer-facing technical role, plus troubleshooting skills and experience with SSO/WorkOS, REST APIs, Postman, Datadog, and HAR files. It is UK remote.