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Technical Program Manager, Support Delivery

About the TeamOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

In inglese

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-05-22T20:56:10.615+00:00

OpenAI is hiring a technical program manager for its User Operations group, on the Senior Support Engineering team, to lead Tier 3 support delivery for strategic customers. The work covers support programs, playbooks, quality and launch initiatives, internal tooling and automation, and AI-powered workflows using LLMs. Applicants need 8+ years in program management, operations or support engineering, plus experience shipping automations such as dashboards, ETL pipelines or low-code apps. The role is based in San Francisco on a hybrid schedule, with relocation assistance.