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Technical CX Specialist – EMEA (Wed–Sun)

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

In inglese

Company

Harvey

Location

London

Status

Open

Posted

2026-09-09T08:01:38.754+00:00

Harvey, which sells agentic AI for legal and professional services, is hiring a first-line support specialist for its Customer Experience team in London. The person handles enterprise customer tickets about AI output quality, app access, APIs, authentication and error logs, escalates complex issues, and writes knowledge-base and FAQ material. The schedule runs Wednesday to Sunday, with three days in office and two remote. The posting wants three or more years in technical support for AI-driven products, strong API understanding, CRM experience and clear writing.