jobs

Support Team Lead

Role Summary The Support Team Manager is responsible for the day-to-day leadership and performance of a team of Support Specialists, serving as the primary connection between frontline agents and broader operational leadership. This role ba

In inglese

Company

Scale AI

Location

Argentina; Mexico City, MX

Status

Open

Posted

2026-07-27T16:06:10+00:00

Scale AI is hiring a Support Team Lead/Manager for an onsite, full-time role listed in Argentina and Mexico City. The person manages Support Specialists (Tier 1–3), coaches them, tracks quality, productivity, CSAT, SLA and adherence, handles escalations, and reports to the Regional Workforce Manager. The posting asks for at least two years of people management in customer support or operations, strong English, Zendesk, Slack, Google Workspace, and comfort with reporting tools. The 90-day reconsideration policy is noted.