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Staff Product Engineer, AI

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on cus

In inglese

Company

Intercom

Location

Berlin, Germany

Status

Open

Posted

2025-11-13T14:42:33+00:00

Staff Product Engineer role in Fin's AI Group in Berlin, building the systems behind Fin, an AI customer-support agent. The engineer works in an ML Python stack and sometimes a Rails app, moving ML scientists' prototypes into production, partnering with product teams, and contributing across ideation, prototyping, testing and implementation. The posting asks for 10+ years shipping products, deep knowledge of a high-level language, and a computer science, maths or statistics degree; ML experience is not required. Hiring, mentoring and setting technical standards are part of the job.