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SME, Support Systems Specialist

Scale is looking for a Support Systems & Routing Specialist to own and optimize the core infrastructure powering our contributor support operations. In this role, you will be responsible for configuring and maintaining systems like Zendesk,

In inglese

Company

Scale AI

Location

India

Status

Open

Posted

2026-05-01T12:34:15+00:00

Scale AI seeks a support systems specialist in India for an on-site role. The person will own Zendesk configuration, design ticket routing and skills-based queues, maintain integrations, monitor queue health, and document workflows. The posting asks for experience administering Zendesk or similar support CRM, routing logic in high-volume settings, cross-functional work, and familiarity with SQL or data analysis; scripting is a plus. The position focuses on scaling contributor support operations and support systems.