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Senior Support Specialist, Ads

About the TeamOpenAI’s User Operations team ensures that our customers’ experience is nothing short of exceptional. We resolve complex issues, provide guidance, and support customers in maximizing value with our products.Within User Operati

In inglese

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-08-28T17:53:44.431+00:00

OpenAI's Ads Safety Support team, part of Ads Safety Operations, is hiring a Senior Advertiser Support Specialist in San Francisco on a hybrid basis. The person owns advertiser cases and Trust & Safety escalations, investigates whether problems come from policy, review operations, product behaviour or tooling, and turns ticket patterns into help content, playbooks and routing improvements. The posting asks for six or more years in support, user operations, ads operations or Trust & Safety, comfort with AI tools and possibly Python for automation, and occasional holiday and weekend on-call coverage.