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Senior Manager - Technical Support Engineering

Meet DeepLDeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust De

In inglese

Company

DeepL

Location

London

Status

Open

Posted

2026-07-24T13:31:52.928+00:00

DeepL seeks a Senior Manager, Technical Support Engineering, in London, hybrid. The role leads technical support specialists across countries and establishes a new support engineering function: setting strategy, defining career paths, modernising the support model with specialisation and automation, and measuring quality and customer outcomes. It asks for significant experience leading technical support teams in high-growth B2B SaaS, plus hands-on fluency in API integration debugging, enterprise identity (SAML, OAuth 2.0, OIDC, SCIM, RBAC) and IdP patterns. The manager partners with Engineering, Product and GTM.