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Product Engagement Specialist, User Operations

About the TeamThe Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and ado

In inglese

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-09-18T21:27:06.86+00:00

OpenAI's User Operations team is hiring a Product Engagement Specialist in San Francisco, hybrid with three days in office and relocation assistance. The role owns launch-readiness and feedback systems: designing workflows and tooling that capture, triage and route customer feedback to Product and Engineering, coordinating launches with internal and third-party support teams, and reporting post-launch performance. The posting asks for 8+ years in product launch coordination, plus fluency in APIs, integrations, data flows, analytics or automation, and program-management experience taking ambiguous problems from discovery to adoption.